Human Resources

• Complete the following assignment in a paper of approximately 750 words:
  • Create a job description for the role of supervisor of a customer service call center. Include the following sections:
  • Basic role purpose: What are the key features of the position? How does this job fit into the company?
  • Duties and responsibilities: List all potential facets of the job.
  • Organizational relationship: To whom does the supervisor report? How many direct reports does he or she have?
  • Position requirements and specifications: List education, prior work experience, and skills needed in order to be considered for the job.

• Explain your work.
  • Why did you include the items in each section?
  • What criteria in the job description helps define a good supervisor?

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