Read and review the key points of chapter 22 Implementing Total Quality Management. Then find theCritical Thinking Activities on p. 419. Read #1 for background on the E-Z Open Manufacturing Company(do not develop the documents). Read #2 and answer the question “What would you have the companydo?” Read #3 and use your place of work (or any previous place of work) to answer the question “Howdoes (or could) TQM benefit it in general, and in particular, what improvement would you expect fromfollowing the 20-step implementation process?” Finally, read #4 and use TCC as the model – how couldTQM benefit the college and students? Include specific areas for improvement.
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