Managing Conflict Virtually

Part III: Managing Conflict VirtuallyEven though your team presented Lauren with an agenda for the kickoff meeting, along with ground rules, she used the agenda below for the kick-off meeting.She set expectations for status reporting, the technologies to be used, and performance management. The types of communication the team agreed on included e-mail, instant messaging, and web conferencing.  The team also agreed to use Microsoft SharePoint to report project status and to create a virtual community for team members to build relationships and trust. Lauren asked all team members to upload their pictures and their résumés to jump-start the community.Lauren’s Agenda:· Getting-to-Know-You Activity· Team Goals and Objectives· Technologies We Will Use (open discussion)· Virtual Community (pictures and bios)· Status Reporting· Team Meetings· One-on-one meetingsDespite setting ground rules, the following conflicts arose within Lauren’s team:· Lags in e-mail responses generated mistrust between two team members.· One team member complained that the other team members tried to use instant messaging to solve complex problems and resolutions are never reached.· There has been an uneven exchange of project knowledge.In your assigned groups, you are to:· Recommend actions Lauren should take now to resolve these conflicts.· Discuss what Lauren could have done to prevent the conflicts from occurring in the first place.· Recommend actions Lauren can take to minimize team conflict in the future.

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