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Measuring Performance
Case study:
Apply the principles of one of the quality programs you have researched from your readings to a Middle Eastern organization of your choice. Include the following information in a 3-5 page paper:
- Background information on the organization
- Reason why you selected the quality program for that organization
- Ways in which the quality program may help enhance the organization’s performance
In this module, you will examine how to identify and synthesize appropriate evaluation methods needed to reinforce organizational goals along with different quality management programs..
Learning Outcomes
- Understand the differences between ISO 9000, Six Sigma, Deming System, and Baldrige Award quality management programs.
- Synthesize comparative and absolute systems of performance evaluations and identify appropriate organizational applications.
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