Process Improvement and Problem-Solving Tools, management homework help

“Process Improvement and Problem-Solving Tools” Please respond to the following:

Note: Online students, please select one of the two subjects to discuss.

Among the tools (e.g., graphics tools, knowledge-based tools, etc.) that the author discussed in the textbook, determine the type of tool that you would use for process improvement framework. Next, determine the type of tool you would use for problem solving framework. Justify your response.
Use the Internet or Strayer Library to research articles on process improvement and problem solving tools. Select one (1) business project that used one of the tools discussed in the textbook. Evaluate level of the efficiency and effectiveness of the utilization of the tool within the project that you selected. Justify your response.