you will write a letter to refuse a customer’s request. Completing this letter will further expand your understanding of the purpose and usage of a business letter, including the elements of an effective letter, characteristics of negative messages, and the most appropriate way to deliver bad news in a letter.
- If you haven’t already, complete the Writing Workshop: Refusal Letter (Assigned Readings & Preparation Activities).
- Read scenario 7.6, Request Refusal: No Favors for Jamba Juice, in the Activities and Cases section at the end of Chapter 7 in your text.
- In a Word document, write a refusal letter to Jamba Juice, as outlined in the Your Task section of the activity in your text.