You will e-mail your recommendations for improvement to James Melbourne in an e-mail.
Analyze the information you have gathered in an organized manner and create a 350-500-word recommendation to James Melbourne. Your recommendation should include:
- A service delivery gap analysis and how to create customer value at the urgent care facility.
- The role the frontline personnel and their role in high quality service.
- Specific suggestions on how to improve the total patient experience at the urgent care facility.
Confidential: Suggestions for Urgent Care Facility Improvements. You will type a recommendation
***I will give you access to the video once I accept your bid****