voting queues, Make a summary, management homework help

Here is an easy task for you to do that I would like to request. Make a summary for the following article. And make sure all the details content on this article could be easily to be understood for the first time reader. Make this as a story for a figuration on paper or appendix if it is necessary and not just for a simple summary. Here is the following article link:

http://www.orms-today.org/orms-4-03/frqueue.html

http://www.analytics-magazine.org/spring-2008/245-voting-queues-to-queue-or-not-to-queue.pdf

http://themeparks.about.com/cs/disneyparks/a/fastpass.htm

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