Services Marketing

In many instances, “other customers” are present in the service environment and can affect the nature of the service outcome or process. List and discuss four ways that “other customers” can adversely affect the service delivery.

Describe an instance you’ve experienced where “other customers” negatively impacted your service. What could the company have done to “recover”?

Respond to at least one post of another student – your response should be discussion on the topic. Credit will not be given for “agreement” or “me, too” type responses.

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