Deliverable 3 – Patient Satisfaction in Quality Improvement
Course ScenarioChaparral Regional Hospital is a small, urban hospital of approximately 60 beds, and offers the following:Emergency room servicesIntensive careSurgical careObstetricsDiagnostic servicesSome rehabilitation therapiesInpatient pharmacy servicesGeriatric servicesConsumer physician referral servicesRecently, the CEO has been hearing complaints from both patients and staff, varying from long wait times to rude physicians. You have been hired to design and implement a Quality Improvement Plan to help uncover quality problems and to satisfactorily resolve them.Scenario ContinuedYou started inviting various members of the organization to join you in the QI development team. You received an email back from the Chief Financial Officer who questioned the value of surveying patient satisfaction. You must craft an email response to her explaining the role of patient satisfaction in quality improvement and why it is important.InstructionsYour email should use proper email formatting (including subject line description) and contain language appropriate to the receiver.Emails are typically formatted in the following way:1. Begin with a greeting2. Thank the recipient3. State your purpose4. Add your closing remarks5. End with a closingAlthough an email does not typically include citations, you may have to provide support for your statements, particularly those that involve numerical statistics and quotes from other sources. You would cite this per APA in your email.Deliverable 3 – Patient Satisfaction in Quality ImprovementCourse ScenarioChaparral Regional Hospital is a small, urban hospital of approximately 60 beds, and offers the following:Emergency room servicesIntensive careSurgical careObstetricsDiagnostic servicesSome rehabilitation therapiesInpatient pharmacy servicesGeriatric servicesConsumer physician referral servicesRecently, the CEO has been hearing complaints from both patients and staff, varying from long wait times to rude physicians. You have been hired to design and implement a Quality Improvement Plan to help uncover quality problems and to satisfactorily resolve them.Scenario ContinuedYou started inviting various members of the organization to join you in the QI development team. You received an email back from the Chief Financial Officer who questioned the value of surveying patient satisfaction. You must craft an email response to her explaining the role of patient satisfaction in quality improvement and why it is important.InstructionsYour email should use proper email formatting (including subject line description) and contain language appropriate to the receiver.Emails are typically formatted in the following way:Begin with a greetingThank the recipientState your purposeAdd your closing remarksEnd with a closingAlthough an email does not typically include citations, you may have to provide support for your statements, particularly those that involve numerical statistics and quotes from other sources. You would cite this per APA in your email.Grading Scale2 pagesCorrectly defines patient satisfaction.Discusses the importance a patient satisfaction survey.Correctly defines examples of the relation of patient satisfaction and quality improvement.Clearly provides sample questions that measure patient satisfaction.
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