service operation managment

Case Exercise II – Computer Services Limited (CSL)

Read the case found at the end of Chapter 6 in your textbook and write a two to three page paper on the following questions. Use at least two additional scholarly resources supporting your points.

a. Compare and contrast the operational challenges CSL would face in delivering IT solutions as opposed to its traditional business.

b. How would you recommend that CSL develop the required operational capabilities to deliver IT solutions?

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