HTT201 UOP Smith Family Vacation Case Study
Original Work Please!
Read the Smith Family Vacation Case Study.
Imagine that you are a manager at Family Fun World (FFW) and you witnessed the guest/employee interactions described in the Smith Family Vacation Case Study.
Write a 525- to 700-word paper that determines the following:
- Identify specific instances in which a FFW employee passed the moment of truth.
- Determine how you would show recognition towards the employees that passed the moment of truth.
- Identify specific instances in which a FFW employee failed the moment of truth.
- Write out the specific feedback that you would give to the employees that failed the moment of truth so that they can learn from their mistake and provide positive experiences in the future.
- Write out corrective measures that can be taken to minimize the chances that your guests will have these less than positive experiences in the future.
APA FORMAT
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