Customer Experience Associate Job Application Questions Help

I am needing the following questions researched and answered thoroughly:

How could / should The Inside use SMS as part of customer service?
What does a seamless returns experience look like?
Should interior designers and “direct to consumer” (regular) customers get different levels of service and if so, what does that look like?
How can The Inside streamline issues that involve FedEx/UPS?
For CX (Customer Experience), what does success look like?

You will need the following link to learn more about the company: https://www.theinside.com/