Introduction to Service Management , business and finance homework help

Question 1.1. Which of the following is not an advantage of reducing the divergence of a service process?

Question 2.2. A “line of interaction” can also be found on a service blueprint.

Question 3.3. Electronic services share many of the characteristics of traditional services.

Question 4.4. Service processes can be classified according to each of the following, except:

Question 5.5. E-service process dimensions include all but one of the following features:

Question 6.6. A service blueprint with a large number of intricate steps is considered to have a

Question 7.7. Which of the following is not a benefit to the franchisee of a franchise? )

Question 8.8. Which one of the following is not an example of a high customer contact service?

Question 9.9. Advantages of online grocery shopping include all but one of the following:: )

Question 10.10. When a firm offers multiple services at a single location, it is using a clustered service strategy.