Denver Airport Baggage System Failure , business and finance homework help

hello, i hope you write two pages to answer this question :

– what was the problem and analysis involving problem breakdown?

and there are some reference about this topic :

1-http://ardent.mit.edu/airports/ASP_papers/Bag%20Sy…

2-http://calleam.com/WTPF/wp-content/uploads/article…

also try to find other references thanks.

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