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Week 3 Discussion Forum 1

Deliverable length: 150 words

Course Objective(s):

• Understand the importance of reservations, customer database, and effective seating

Assignment

To receive full credit for this Discussion Forum assignment and to facilitate an academic discussion, the following 3 parts need to be completed:

1. Primary Task Response – must be posted in the forum 5 days prior to the Part 3 due date.
2. Peer Response – must be posted 2 days prior to Part 3 due date.
3. Summary Response – must be posted by due date listed in assignment list.

Part 1: Primary Task

Within the Discussion Forum area, write in no less than 150 words that respond to the following questions with your thoughts, ideas, and comments. This will be the foundation for future discussions by your classmates. Be substantive and clear, and use examples to reinforce your ideas.

The use of technology in the restaurant industry is a necessity to keep pace with today’s face paced market. Research shows that restaurant managers are increasingly relying on computers to remain competitive in today’s market place. Restaurant point-of-service (POS) systems combine hardware and software to automate restaurant transactions and functions. Today’s POS systems are tied to purchase inventories allowing management to run reports and quickly and identify problems. Restaurant reservations and table management software has the functionality to track reservations as well as control seating and optimize server performance. Guest paging systems have become popular remote call systems used to reduce guest response times and quickly have them seated.

Choose one of the following methods to assist for your paper submission

Choice #1

• Describe the POS System used in a restaurant.
• Explain how it works in connecting orders to various service outlets in an establishment.
• Identify several advantages to using the system.
• Identify several disadvantages or challenges with using the system.

OR

Choice #2

• Research an online reservation service system.
• Explain how a system operates and the services it provides.
• Identify several advantages to using the system.
• Identify any disadvantage or challenges to the system.

Part 2: Peer Responses

Your responses should be posted after the Primary Task Response (Part 1).

Respond to at least 2 of your fellow classmates with at least 75 words reply about their Primary Task Response regarding items you found to be compelling and enlightening. To help you with your discussion, you may consider the following questions:

·What thoughts or considerations can you add to further the discussion?

·What questions do you have after reading your classmate’s posting?

·What clarification do you need after reading your classmate’s posting?

·How can you relate this topic to your life or career?

·What have you learned from others’ responses?

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