Dynamics of the Organization, management homework help
w-4 answer the following
quiz
Question 1 2 pts
It is difficult to isolate the impact of process consultations from other interventions.
True
False
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Question 2 2 pts
Tying rewards to accomplishments is the final stage of TQM implementation.
True
False
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Question 3 2 pts
Global social change organizations tend to be dominated by a strong set of normative values and beliefs.
True
False
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Question 4 2 pts
Successful work designs reward seniority and “company loyalty.”
True
False
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Question 5 2 pts
Open-space methods for large-group interventions are highly structured processes.
True
False
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Question 6 2 pts
Organization learning is an active process based on interpretive models of change where members interact and learn from their actions.
True
False
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Question 7 2 pts
OD efforts can help public schools build sustainable leadership capacity.
True
False
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Question 8 2 pts
An effective organization has both high productivity and rapid growth.
True
False
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Question 9 2 pts
In most cases, the chosen intervention provides only general guidelines for organizational change.
True
False
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Question 10 2 pts
The task environment consists of individuals and organizations that interact directly with the organization.
True
False
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Question 11 2 pts
Organizations may encourage employees to participate in stress charting to identify stress symptoms.
True
False
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Question 12 2 pts
Role clarification helps to alleviate stress in employees who are overworked.
True
False
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Question 13 2 pts
The matrix structure is the best and most flexible organization structure.
True
False
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Question 14 2 pts
Team building can help groups deal with productivity and motivation issues within the group.
True
False
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Question 15 1 pts
Standardized surveys are reliable, valid and provide accurate information on specific situations occurring in organizations.
True
False
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Question 16 2 pts
Quality of work life encompasses more than just the work environment.
True
False
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Question 17 2 pts
Productivity and QWL ideas were originated by Kurt Lewin.
True
False
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Question 18 2 pts
A correlation coefficient clearly establishes cause and effect between two variables.
True
False
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Question 19 2 pts
Timeliness is a criteria for effective reward systems but not for performance appraisal designs.
True
False
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Question 20 2 pts
Behavioral interventions help groups change their attitudes about one another.
True
False
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Question 21 2 pts
The most prevalent form of learning in organizations is single-loop learning which is focused on improving the status quo.
True
False
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Question 22 2 pts
Mechanistic designs support efficiency and control while organic designs promote innovation and change.
True
False
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Question 23 2 pts
Organization learning is similar to individual learning.
True
False
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Question 24 2 pts
Because GSCOs have such an honorable mission, it is rare for their stakeholders to be in conflict.
True
False
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Question 25 2 pts
Contracting is typically a very formal, written process when internal OD practitioners are involved.
True
False
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Question 26 5 pts
GSCOs have as their primary task to serve as an agent of change in creating environmentally and socially sustainable world futures.
True
False
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Question 27 2 pts
Various departments within an organization initiate performance management.
True
False
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Question 28 2 pts
Built-to-change interventions are characterized by selecting and developing leaders and members, who are quick learners, take initiative and thrive on change.
True
False
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Question 29 2 pts
Socialization is the most important institutionalization process.
True
False
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Question 30 2 pts
The relational quality of alliances benefits from OD interventions aimed at increasing trust.
True
False
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Question 31 2 pts
Self-managed work group supervisors may feel
ambiguity about responsibilities and authority
a lack of personal and technical skills to deal with the group
a lack of organizational support
all of the above
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Question 32 5 pts
Which is not a principle of sociotechnical systems design?
compatibility
joint optimization
minimum critical specification
integration
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Question 33 5 pts
The last stage in managing network change is:
create instability in the network
convention of the organizations in the network
relying on self-organization
managing the “tipping point” in network change
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Question 34 5 pts
Interventions aimed at structural design include
traditional ways of dividing the organization’s overall work
integrative and flexible ways of dividing work
structural changes like downsizing
all of the above
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Question 35 5 pts
Parallel structures are most similar to what other EI approach?
re-engineering
union-management cooperative projects
downsizing
work design
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Question 36 5 pts
The Action Research Model focuses on
planned change as a cyclical process
heavy diagnosis after acting, planning, and implementation
reporting new data from previous research
reducing the process of psychological disconfirmation
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Question 37 5 pts
What kind of group uses members from several other groups to help solve organization wide problems?
intergroup
microcosm
matrix
hybrid
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Question 38 5 pts
Which of the following is not one of the four basic network-based structures?
internal market network
opportunity network
strategic market network
aftermarket network
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Question 39 5 pts
Identifying the core mission of an organization and assessing the organization’s responses to environmental expectations are two important aspects of what type of large group intervention:
open space methods
open system methods
diagnostic methods
conference methods
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Question 40 5 pts
The engineering approach produces _____________ and ______________:
traditional jobs/efficient performance
innovation/job satisfaction
motivation/job enrichment
motivation/autonomy
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Question 41 5 pts
When developing a contract, what are the two types of resources that must be defined.
money and time
essential and desirable requirements
power and authority
services and outcomes
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Question 42 5 pts
A distinguishing feature of the total quality management approach is
attention to rewards
development of problem solving skills
the improvement of processes
training
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Question 43 5 pts
Evaluation in OD provides information to
assess the long-term results of OD interventions
implement change programs
assess a manager’s style
improve task preparation
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Question 44 5 pts
Which is/are true of stress?
it involves physiological responses
it can be positive
it can ultimately lead to withdrawal behaviors
all of the above
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Question 45 5 pts
The question, “how satisfied are you with your work group?” was asked of five groups using a five-point scale where 1= very dissatisfied and 5 = very satisfied. Which group is most satisfied?
Mean = 4.0; standard deviation = .60
Mean = 4.2; standard deviation = .65
Mean = 4.1; standard deviation = .65
Mean = 4.2; standard deviation = .90
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Question 46 5 pts
The goal of the contracting process is
to help the organization change
to make a good decision about how to proceed with the OD process
create a positive situation for the OD practitioner
makes the organization dependent on the OD practitioner
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Question 47 5 pts
All of the following are reasons suggested for why education reform has failed except _____.
lack of collaborative vision
misplaced focus
lack of clarity on desired results
failure to manage change process
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Question 48 5 pts
Some ways that EI may improve productivity are
by improving communication among employees
by improving employee motivation
by improving employee capabilities
all of the above
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Question 49 5 pts
Which question does the OD practitioner ask when developing a diagnostic relationship?
Who are you?
Why am I here?
How much am I paid?
Who has political clout?
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Question 50 5 pts
Which of the following place constraints on job enrichment interventions?
the technical system
the environment
the control system
all of the above
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Question 51 5 pts
Which of the following is a source of power?
formal position
knowledge
personality
all of the above
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Question 52 5 pts
Sustainable Management Organizations (SMO) interventions ask the question, _____.
how can we develop organizations to achieve sustainable effectiveness?
why is practicing sustainability principles valuable?
how can organizations improve customer perceived value?
what matters to stakeholders?
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Question 53 5 pts
People resist change because:
they can’t see the benefits
they don’t see the need
they don’t expect success
all of the above
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Question 54 5 pts
Why do the pragmatists in OD wish to require certification of OD practitioners?
certification would establish the requirements OD practitioners must meet
certification would provide a stream of revenue for the OD Assocation
certification would enable certified OD practitioners to charge a higher hourly rate
all of the above
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Question 55 5 pts
Self-designing organizations focus on
strategy
structure
technology
all of the above
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