Social media plays a huge role in most of our lives. It has literally changed the way some organizations do business and has definitely changed the way many people conduct themselves both in and out of work. Understanding how social media works in terms of making a workplace better or worse is fundamental in an organization’s success.

Imagine you work in the public relations department of your company, or one in your chosen field. Your business does not currently have a social media policy to guide its interactions online.

Research social media policies at several organizations. For example, Nike, McDonald’s, CVS–any organization for which you can find social media policies. This research will help you to create your own policy.

Write a 350- to 700-word social media policy for your organization that you will share with upper management. This policy should include the following:

I. Introduction

II. How the company can effectively use communication techniques for communicating electronically

III. The relevance of social media in the workplace (Why the company needs to understand how social media can affect the company).

IV. How the company can use social media to its benefit (include the different social media sites the company should use, why they should use these sites, and how they should use these sites). This would be a good place to use some of your research regarding how other companies in the same industry are using social media.

V. The relevance of social media to employees and how their use of social media could reflect on the company

VI. Proposed social media policy for employees (This needs to be an actual company policy regarding employees’ use of personal and company social media sites during work hours and outside of work hours.

VII. Why the social media policy should be adopted

VIII. Conclusion

Note: Do not use Roman Numerals in the paper. Headings should be used to identify each section.

Format your introduction as an e-mail to your company leaders. Make sure to use effective communication by taking your audience into consideration. Also consider format in terms of a formal e-mail.

Format your assignment according to appropriate course-level APA guidelines.

Include a minimum of two sources to support your policy. Sources must be cited in the document and a reference page must be included.

 

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• Use the Internet to research the annual report of at least one (1) merchandising company. Determine which costing method (Last In First Out [LIFO], First In First Out [FIFO], or weighted average cost) that is used to record inventory by your selected company.
• Identify the three (3) primary advantages and three (3) primary disadvantages of using the costing method (LIFO, FIFO, and weighted average) that is used to record inventory.
• Provide support for your response.

 

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Select a company with which you are familiar. The company should have a sales force and customer service division.

You are in charge of coming up with a customer satisfaction strategy to help the organization increase sales and customer satisfaction.

Part 1

Create a 1,050- to 1,400-word customer satisfaction strategy. In this strategy include the following:

• Identify parts of the sales process that can result in improved or reduced customer satisfaction.
• Examine the importance of follow up to the sales relationship. How does follow up help increase customer satisfaction?
• Explain how the unhappy customer also presents opportunities within the sales process.
• Determine the relationship of customer service and sales within the organization. Does the relationship seem to support the customer? Do sales and service appear to work together or is the relationship adversarial?
• Recommend ways to change this relationship to improve customer satisfaction.
• Discuss the ways this change to the service and sales relationship will benefit the organization as a whole.

Part 2

Create a script of no more than 350 words addressing unhappy customers. The cause of the unhappy customer is up to the team and can include more than one cause and the script(s) should include the following:

• The script is a response to an unhappy customer.
• The script includes an option for refunding or exchanging a product or service.
• The script allows you to regain the customer’s trust.

 

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Prepare a response to the case application at the end of text chapter 9: “Choosing Among Finalists for the Job of HR Director.” See Course Syllabus for specific pages.

(1) Evaluating each of the 3 individuals using the selection methods specified in the text case, decide whom you would hire AND not hire for the position and explain the rationale for your decisions, i.e., methodology, criteria, etc. by which you reached your decision. Be sure to incorporate material from Chapter 9 in your analyses.

(2) Assume that NII desires to revise the assessment methods they have used for external selection in the past. Examine the tasks in the job description for the Human Resource Director presented in this exercise and infer/develop/identify 5-6 KSAs that align with the listed task requirements. Using these KSAs, prepare a selection plan for this position using Exhibit 9.11 (7th ed.) [Exhibit 9.10 (8th ed.)] as an example.

(3) Discuss how the selection plan you developed in part (2), and the process for selecting the HR Director used in part (2), might differ if NII decided to choose only from among internal candidates of the law firm for the position rather than seeking external candidates. Submit your response to the instructor using the “Assignment” function. Incorporate materials from Chapter 10 in your response to this part of the assignment.

Be sure to include all references and show your work.

 

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