Part 1:

Go to BizFiling’s Website and read the article titled “Identifying and Addressing Employee Turnover Issues,” located at http://www.bizfilings.com/toolkit/sbg/office-hr/ma….

Part 2:

Based on the end of Chapter 14 case study, Retention: Deciding to Act, p. 718, determine whether the major complaints presented in the case study are the true reason for Wally’s Wonder Wash’s high turnover rate. Then, suggest two (2) reasonable retention strategies that Wally’s Wonder Wash could implement. Justify your rationale. Note:Remember, turnover is not always about money/salary. Therefore, please present strategies that would not involve pay increases.

This is not a paper it is a discussion post. Two paragraph minimum.

I do not have the case study but I have a post of someone explaining their thoughts. Please see below:

Based on the end of Chapter 14 case study, Retention: Deciding to Act, p. 718, determine whether the major complaints presented in the case study are the true reason for Wally’s Wonder Wash’s high turnover rate. Then, suggest two (2) reasonable retention strategies that Wally’s Wonder Wash could implement.

Wally has set high expectations of his attendants in each of his wash shops. Not only do they have a huge amount of responsibility of duties to perform not only for customers but in and around the shop, but they also need to provide a great customer experience with every car. The reasons stated for high turnover seem plausible with the expectations Wally has set and the attendants job description.

Before Wally can expand, he really needs to get his current locations under control with turnover. Wally needs to start conducting exit interviews. The interview should be structured and it wouldn’t hurt to hire someone with some HR experience to be able to help with hiring and the exist interviews. The HR person would also be the neutral party to be able to conduct the interviews. The information provided in the exist interviews should be saved and/or recorded so Wally knows why people are leaving. As data is collected he then can plan accordingly. For an example, if training is a reason for people to be leaving then the data will allow Wally to put a company orientation together. An orientation allows new people to know the expectations of the company, the mission statement, etc. Then there could also be a point of contact to help the new hires once they get to the wash shops, kind of like a new hire coach. This new hire coach can show people how to do the job, they can work with them on better ways of doing things and be there when there are questions, especially from customers.

I can think of other reasons too that would make Wally’s turnover decrease.

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Deliverable length 1200 words

3 scholarly references

As teams progress, they pass through stages of development. You understand that being prepared with tools and techniques at each stage is important. There is a team forming that will take on a production line. You want to be ready to provide training and development resources for this team as soon as they start working together.

You research various team-development models and pick one model that you will use to determine team-building activities before the team members start working together. Develop a plan that addresses the following:

• What will you do to prepare the team for working together before they start?
• Discuss the training and development activities that you will use to build trust and productivity in the group once they start working together.
• How will you measure whether trust exists within the team?
• How will you measure the effectiveness of this new team in each of the early stages of 3, 6, and 9 months of them working together?

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Describe service problems that you encountered in a recent service experience. Then categorize the service failures that occurred as tangible, reliability, responsiveness, assurance, or empathy.

Name some products/services that in your opinion have relatively poor (or high) degree of quality.  Discuss if these products are generally associated with poorly managed (or successful) companies?

Suggest ways that management can recognize the existence of fear in an organization.  What strategies might managers use to deal with and eliminate fear?

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Because of the human aspect of ethics and its links to business success, corporate leaders must be careful about their behaviors, and how they address problems. For this assignment, you must select the code of ethical conduct for one (1) of the following restaurants:

• Cheesecake Factory (http://investors.thecheesecakefactory.com/phoenix….)
• Ruby Tuesday (http://phx.corporate-ir.net/phoenix.zhtml?c=83799&…)
• Chipotle (http://ir.chipotle.com/phoenix.zhtml?c=194775&p=ir…)

As a basis for your written assignment, you will assume that you are the CEO of your chosen restaurant. Be sure to identify the restaurant you have chosen in your written paper.

Write a two to three (2-3) page paper in which you:

1. Describe key areas of the selected company’s code of conduct that are of significant importance to the business, and explain why.
2. Explain the key steps that the company should take to ensure that employees follow the code of conduct.
3. Suggest three (3) ways in which the restaurant can engage in socially responsive activities in the community within which it operates.
4. Use at least two (2) quality resources. (One resource may be your restaurant choice above, and the other resource may be an outside resource or your class textbook). You will need to cite these resources within your assignment and on your reference page. Note: Wikipedia does not qualify as a quality resour

Your assignment should be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides. Your assignment should follow these formatting requirements:

Page One (1):

• Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page is not included in the required assignment page length.

Pages Two (2) and Three (3):

• Write a paragraph introducing the importance of having a code of ethical conduct. Tell the reader which code of ethical conduct your chose for your assignment.
• Write at least three paragraphs that each discuss one of the following:
  • Key areas of the selected company’s code of conduct that are of significant importance to the business (and why)
  • Key steps the company should take to ensure that employees follow the code of conduct.
  • Three (3) ways in which the restaurant can engage in socially responsible activities in the community within which it operates.
• Write a paragraph concluding your assignment that restates the main idea of your assignment by reminding your reader why this topic is important.

Page Four (4):

• Include an APA reference page that includes the two (2) quality resources you cited in your assignment.
  • For help with your APA Reference Page:

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Write a paper of 700- to 1,050-words in which you discuss the roles of law and courts in today’s business environment. Differentiate the federal court structure with your state’s court structure. Discuss the concept of judicial review. Explain how laws or regulations affect your present job or industry. Describe various forms of Alternative Dispute Resolution (ADR) and discuss how this is different from the court system. Properly cite to at least three peer-reviewed references. Format your paper consistent with APA guidelines.

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