Faculty Note: For students taking this course online, if there is a hardship for any student in being able to secure a microphone to complete this assignment, the student is allowed to use the notes section of PowerPoint to write a narrative of what they would say if actually presenting / narrating.

Write an eight (8) slide presentation in which you:

1. Provide a title slide (as indicated in the format requirements below) followed by a slide with an introduction to your presentation. 
2. Presentation should include your choice of the five (5) challenges you believe organizations will face in the next twenty (20) years. Only include one (1) challenge and your explanation for choosing that challenge per slide for a total of five (5) slides. 
3. Provide one (1) summary slide which addresses key points of your paper. 
4. Narrate each slide, using a microphone, indicating what you would say if you were actually presenting in front of an audience. 

Your assignment must follow these formatting requirements: 

• Format the PowerPoint presentation with headings on each slide and three to four (3-4) relevant graphics (photographs, graphs, clip art, etc.), ensuring that the presentation is visually appealing and readable from 18 feet away. Check with your professor for any additional instructions. 
• Include a title slide containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date.

The specific course learning outcomes associated with this assignment are:

• Understand human behavior in organizations and the forces shaping that behavior while analyzing the individual differences within those organizations and their impact on organizational behavior. 
• Analyze the facets of organizational culture, including influences and functions, challenges related to changing the culture, and the impact of culture on organizational performance.
• Use technology to research issues affecting organizational behavior in order to deliver assignments which are clear, concise and have proper writing mechanics.
• Write clearly and concisely about operations management using proper writing mechanics.

 

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Prepare an 11- to 15-page paper (not including the title and reference pages) that assesses a legal/ethical issue or situation relating to a current, previous, or potential future work environment. Use at least 10 scholarly sources that are suitable for research in a graduate-level course.

Your paper must include the following:

• A description of a business situation that presents a legal and ethical issue. The business situation must be from prior, current, or anticipated future employment experiences or from a current event. The description of the business situation must not exceed two pages.
• An analysis of the ethical concerns raised by the situation.
• Apply at least two different ethical theories to the situation to support at least two different outcomes.
• The paper must determine which ethical outlook as applied to this particular situation will result in the best legal outcome for the business.
• An explanation of at least three of the relevant areas of law that have been addressed in this course (e.g., constitutional law, contracts, anti-trust law, securities regulations, employment law, environmental law, crimes, or torts) and an assessment of the each area of law as it applies to the business situation identified.
• A recommendation to reduce liability exposure and improve the ethical climate or the overall ethics of the situation. Your recommendation must be supported by specific legal, ethical, and business principles. A recommendation to reduce liability exposure and improve the ethical climate or the overall ethics of the situation.

Writing the Final Paper
The Final Paper:

• Must be 11 to 15 double-spaced pages in length (not including the title and reference pages), and formatted according to APA style as outlined in the Ashford Writing Center.
• Must include a title page with the following:
• Title of paper
• Student’s name
• Course name and number
• Instructor’s name
• Date submitted
• Must begin with an introductory paragraph that has a succinct thesis statement which identifies the focus of the paper.
• Must address the topic of the paper with critical thought.
• Must end with a conclusion that reaffirms your thesis.
• Must use at least 10 scholarly sources.
• Must document all sources in APA style, as outlined in the Ashford Writing Center.

Must include a separate references page, formatted according to APA style as outlined in the Ashford Writing Center

 

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Both parts need to have an Introduction and Closing paragraphs.

Part One: (written assignment)

Imagine that you are the owner of a retail company that has recently experienced a decline in business due in large part to the poor communication skills of employees. As a result, many customers have expressed dissatisfaction with the service they have been receiving. In order to overcome this challenge, you as the owner need to develop a communication plan that will restore customer confidence and improve the communication skills of your employees.

In a 2-page paper, you are to create a customer communication plan that addresses the following:

• Identify the purpose and goals of the plan. What will this plan accomplish?
• Describe the specific actions that you will take to improve both company communication with customers and the communication skills of employees. What steps will you take in order to achieve the purpose and goals of the plan?
• Explain how you will evaluate the success of your plan. What will you measure to ensure that you are making improvements in customer communication?

For this assignment, you may utilize outside resources to help provide ideas for developing a customer communication plan. Be sure to cite any references in APA format.

Part Two: ( Course Project part two- Social media and company technology)

For companies today, technology presents great opportunities to deliver excellent customer service. However, they must embrace technology in order to enhance how the business functions and consistently provides a quality customer experience. Technology plays a central role in customer service today, and this role is only going to continue to increase. One example is the expanding role of social media as a powerful customer service tool and resource.

Using your selected company write a 2-page paper supported by research that includes the following:

• Describe how the company uses technology to meet customer needs.
• Review the company’s page on a social media site and explain how it is used to provide customer service.
• Review the company’s web site. Describe how it provides customer service and meets customers’ needs. Explain how it provides reasons for customers to use it.
• What are the strengths and weaknesses of this site in providing the company’s customer service?

Your submitted assignment should be proofread for correct spelling, grammar, and punctuation. Be sure to follow APA formatting, use at least two references, and include both in-text citations and a references page.

 

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Many companies draft a policy that describes how they will run their business. Some call it a “Code of Ethics” while others may refer to it as a “Code of Conduct.”

For this assignment, research and select two (2) companies that engage in a similar type of business, then research their Codes of Ethics/Conduct.

Between 1 – 2 pages in APA format, using proper spelling/grammar, at least 2 – 4 credible sources, and address the following:

1. Summarize the Code of Ethics/Conduct for each company.
2. Describe the ways in which their Codes are similar as well as the ways in which they are different.
3. What changes and/or updates do you feel might be necessary in the Code for either business to improve it? Explain your reasoning.

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IMPORTANT THINGS TO KNOW:

• You must provide the web address links to your references/sources and cite ALL references used in the paper with quotations: “example” and underlined (for my reference).
• Make sure to write your paper utilizing proper APA formatting guidelines, and to include an APA formatted title page.
• ***A note about credible sources: Credible sources are reliable, accurate, and trustworthy. These sources are written by authors respected in their fields of study. You want to identify sources where the author of the article is listed, if they’ve referenced other information, the sources should be cited so that you can check for the accuracy of and support what they have written. Wikipedia is not considered a credible source. For more information on credible sources, please visit the Rasmussen Online Library.

 

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As the owner of a small electrical company, you are hopeful you will be able to get OSHA’s area director to be willing to substantially decrease the $14,000 penalty you received.  That is a lot of money and goes directly against your bottom line. You are confident that you have a good argument for the area director to throw out two of the citations. 

In preparation for the informal settlement conference with OSHA’s Area Director, you decide to have a talk with the foreman of the site and you learn that the General Contractor’s superintendent at the site was rather rude to the OSHA Compliance Officer during the inspection.  He then confesses that he, himself was not all that nice either. 

In talking to a number of contractors who have had dealings with OSHA, you also discover that the Area Director is not the ‘jerk’ the framing contractor made her out to be (as described in Module 1), but is far from a ‘push-over’ in negotiations.  What you have learned is that she tends to focus on the facts of the case, but tends to be less accommodating when she or her compliance officers are not treated with the respect they deserve as federal officers. You have also learned that she can be impressed by companies who are committed to safety. 

After reviewing your readings (and the scenario-related materials from Module 1, discuss your negotiation style and how you plan to present your case to the area director.

 

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