Professional and Objective Ethical Practices in Human Services

For this assignment, assume you are a professional responsible for supervision. Human services organizations provide a myriad of services, ranging from early childhood services, to food services in impoverished communities, to mental health services in private facilities. Recognizing that you may serve as leader of an organization or program providing many services, you will know that the culture of the service recipients will play a significant role in how you perform your profession and, in particular, how you comply with ethical standards and resolve ethical conflicts that arise as dilemmas in human services.

It is not uncommon for human services professionals to think that all social and health problems are pretty much the same, no matter what the service recipient’s culture—but there are differences. The diversity of most urban areas and many rural areas demands a thoughtful and effective response from leaders in human services. Human services professionals need to consider their own cultural background and the extent that this background influences their performance in diversity community environments as well. Given the complexity of such circumstances, human services leaders must understand how best to deliver social and health services in cross-cultural environments. In addition, ethical dilemmas will arise, requiring the human services professional to resolve conflicts that ensure effective social resolution and effective service.

Finally, the human services professional may serve in a supervisory role in an organization, agency, or program. For-profit, nonprofit, and governmental services delivered by human services professional in each of these environments can add further complexity to the provision of services, since the ethical framework for organizations, agencies, and programs can be different. Furthermore, the jurisdictional environment (federal, state, county, and city) can directly affect the way one understands and interprets ethical norms.

The human service professional must resolve dilemmas, address diverse cultural circumstances and demands, understand ethical standards, and perform the services demanded of the professional. How well you are prepared, and how responsive you are to diverse social, professional, and organizational demands can have a powerful influence over your professional success.

Instructions

For this assignment, look at leadership and managerial ethical dilemmas based on an understanding of the social service delivery ethical standards.

Complete the following:

  • Identify appropriate ethical standards for a chosen for-profit, nonprofit, or government agency delivering human services. Compare these standards to the human services professional association ethical code. 
  • Analyze the appropriate ethical guidance for service personnel faced with cross-cultural conflicts. 
  • Assess your understanding of methods for resolving ethical dilemmas. 
  • Analyze social service delivery ethical standards in a cross-cultural environment. 
  • Communicate information in a concise, balanced, and logically organized written manner, using appropriate grammar, punctuation, and syntax, as expected of graduate-level composition, while applying current APA guidelines.

Review the Professional and Objective Ethical Practices in Human Services Scoring Guide to verify you have addressed all the assignment requirements. 

Submission Requirements

  • Structure: Submit a cover page stating your name, course title and number, and the date.
  • Length: Your essay must be at least 2,000 words long.
  • References: Use a minimum of 12 references and citations.
  • Written communication: Written communication should be free of errors that detract from the overall message.
  • APA formatting: Use proper APA format for headings. In-text citations and references at the end of the paper must be in proper APA (current edition) style and formatting.
  • Font and font size: Times New Roman, 12 point.
 
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BUSI 643 CASE STUDY 3

Case Study 3 

Choose 1 of the following 3 options:

  1. Chapter 7, “Applications: Evaluation of Two New Assessment Methods  for Selecting Telephone Customer Service Representatives”: answer  questions 1–3. (title page, at least three complete pages of original analysis and discussion, reference page).
  2. Chapter 7, “Applications: Conducting Empirical Validation and  Adverse Impact Analysis”: complete calculations to answer questions 1–4.  (title page, at least three complete pages of original analysis and discussion, reference page).
  3. Chapter 8, “Applications: Developing a Lawful Application Bank”:  complete the chart and submit as an APA-formatted appendix [following  the reference page]. (title page, at least three complete pages of original analysis and discussion, reference page).

Submit this assignment by 11:59 p.m. (ET) on Sunday.

Each case study and other written assignments must be submitted as one MS Word attachment

Professor’s recommendations/reminders:

  1. Prior to beginning this assignment, please explore the “Case Study Instructions” link above.
  2. Please review again the “Professor’s  Improvement Suggestions” document available for download in the  “Syllabus and Assignment Instructions” area of the Course Content.  Reading and following the “Case Studies” section of this document will  help you achieve full credit on the case studies.

If  Chapter 8, “Applications: Developing a Lawful Application Bank” is your  selected case, the typed application should be submitted as an  APA-formatted appendix following the references page; in addition to the  chart/table (appendix), you must also submit a minimum of three complete pages of original analysis and discussion. 

The  typed analysis and discussion must be in narrative prose, and not  bulleted statements. Continue to provide a title page, reference page,  and cite your references throughout the narrative.

  1. Select one of the assigned case studies and answer the specific case questions. (This is a CASE STUDY assignment – do not answer the general end-of-chapter discussion questions in error.)
  2. You  must submit one MS Word attachment containing a title page, at least  three complete pages of original analysis and discussion, and a  references page (a minimum of one current, scholarly reference published  in or after 2014). 

Correct use of the APA format for in-text citations and the references list is required for all BUSI 643 assignments.

One-inch  margins on all four sides, and 12 point Times New Roman fonts on all  pages – title page, narrative, and references list.

Good tips on how to cite in-text and list references are available in the Professor’s Improvement Suggestions document.

  1. Do  not add extra spaces between lines, do not add extra white space at the  top or bottom of pages, and do not use margins greater than one-inch.  Doing so will result in a short paper and a significant grading reduction.
  2. Submitting  2.9 pages of typed narrative or less will result in a significant  grading reduction. The required title page and required references page  do not count toward the minimum page count.
  3. The  case study must have a title page (title of paper, student’s name,  course number and name, and the date submitted) and an APA-formatted  references list.
  4. Graduate-level  analysis and discussion of case study scenarios requires good narrative  prose. As such, please do not submit bulleted or numbered statements in  case studies. 
  5. Use  tables and figures sparingly; if these are used they must be captioned  correctly in the APA format and do not count toward the three-page  minimum of typed narrative.
  6. The  APA format requires that you insert in-text citations at the correct  places in the narrative each and every time someone else influenced your  work and when you use the ideas, statistics, terms or information of  others.
 
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Case Study Attitudes And Perceptions

 Companies are interested in motivating employees: Work hard, be productive, behave ethically—and stay healthy. Health care costs are rising, and employers are finding that unhealthy habits such as smoking or being overweight are costing companies big bucks. Your company is concerned about the rising health care costs and decides to motivate employees to adopt healthy habits. Therefore, employees are given a year to quit smoking. If they do not quit by then, they are going to lose their jobs. New employees will be given nicotine tests, and the company will avoid hiring new smokers in the future. The company also wants to encourage employees to stay healthy. For this purpose, employees will get cash incentives for weight loss. If they do not meet the weight, cholesterol, and blood pressure standards to be issued by the company, they will be charged extra fees for health insurance. Is this plan ethical? Why or why not? Can you think of alternative ways to motivate employees to adopt healthy habits.

 Criteria Description Points Content • Case Study document (1-2 pages) will address: A Description of the experience, the challenges, or the successes, Description of consistencies or patterns leading to a summary of the problem or situation, Description of the possible causes ,Summary of outcomes or impact  Delivery • Organization of content • Thoroughness and completeness • Minimal grammar or spelling, Citations • References 

 
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Essay

Write a paper of 1,500 words that responds to the following:

  • Discuss how Web 2.0 and social media have altered the way in which entrepreneurial and small businesses do the following:
    • Engage their existing customers
    • Attract new customers
    • Listen to employee and customer feedback
    • Respond to crises
  • Provide current examples.
  • Apply Kirton’s adaptation-innovation theory to discuss how a newer entrepreneurial venture might differ from a more mature, intrapreneurial venture in its approach to social media.
 
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Week 5 Discussion

Answer the following questions:

Because of a new product line, your company’s sales over the last few months have increased significantly. As a result, the amount of cash held by the company has increased to levels never experienced before. An evaluation by the company’s financial staff concludes that the company is holding too much cash. This situation is reported to the stockholders.

  • Explain how you think the stockholders would react to this information.
  • Discuss the options you have to deal with the concerns of the stockholders without creating any additional risk.

Just-in-time (JIT) inventory systems were first developed by the Japanese and quickly adopted around the globe by many large firms. One of the first to adopt the system in the United States was the automobile industry.

  • In your opinion, is the JIT system a system that can and should be adopted by small, individually owned firms? Why or why not?
  • Would the smaller firms have any advantage in terms of their ability to use such a system? Why or why not?
  • Describe the benefits of employing such a system in the economy.
  • Comment on the postings of two of your classmates. Do you agree with their position? Why or why not?
  • Explain your answers using examples. Comment on the postings of at least two of your classmates. Do you agree with their position? Why or why not?
 
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Management

Redbox has enjoyed explosive success in deploying movie rental kiosks, but will its success be sustainable? In part II of this DQE, you will be required to evaluate and analyze the pros and cons of Redbox’s strategy. You may elect to perform a SWOT analysis and identify the strategic issues that Redbox management needs to address so that the company can remain competitive. Your evaluation and analysis must include:

· New Strategic plans and recommendations for competing in the future

· Significant Research to support and/or justify your plans and recommendations

· A plan to mitigate some of the effects of Porter’s five (5) competitive forces

· A plan for implementation 

 
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Week 6 – Final Project

  

Final Project

The Company that I am using is Wal-Mart.

A Final Project is due the last class session.  The Final Project will contribute 30% to the course grade.

With instructor approval, students will select an organization that either has or is experiencing challenges with its compensation and benefit system. The student will provide a brief historical view of the organization. The student should assess the company’s current challenge, review other organizations that had a similar situation (and the strategy they devised to address the issue), explore theories and strategies that should be contemplated to address the situation, and finally, include a recommendation to management regarding how to address/resolve the situation. Importantly, the student should ensure any recommendations are based on solid research and analysis and reflect a comprehensive solution to the problem.

The Final Paper must include a minimum of eight credible sources (in addition to textbook). Research topics must be reviewed in advance with the instructor.

Writing the Compensation and Benefits Paper
This essay must reflect what is considered the current “state of the art” systems, reflecting both academic and professional (practical) orientations. The Final Paper must be 8-10 double-spaced pages (not including the title and reference pages) and be formatted according to APA style guidelines. This paper may be written in first person. This Final Paper should review the available research, discuss the implications of that research for the topic area, and provide conclusions. The paper should be organized into the following areas (use section headings to organize your key points):

  1. Introduction: The area of research should be described and the purpose of the research. That is, describe the topic area in terms of (a) its relationship to the topic and (b) what you want to be able to contribute to the training literature by writing this paper. Your introduction must include a succinct thesis statement.
  2. Review of the literature: Students must provide a brief historical view of the organization and assess the company’s current challenges. This review will include an examination of other organizations with similar situations, including the strategies used to address their issues. Students need to explore theories and strategies that could address the situation. Identify any areas that may have not been addressed in the literature used for review. 
  3. Implications: Assess any implications. Organize the implications of the literature in a manner that logically builds the case for your recommendations. For each of your implications be sure to reference the literature related to that implication. Be sure to indicate whether the implication is one that has already been made in the literature or if this is one that is original to you through your own analysis. 
  4. Recommendations: Based on the research, students must make recommendations for a comprehensive solution to the problem. This is where you tie all the pieces together. Make sure your recommendations are organized in a logical order that synthesizes your major points relative to the purpose of your paper. Be sure that your recommendations are justified and have credible support. Inspire your audience to think about the practical application of your topic. Remember, this is the last thing you are leaving with your reader so make the context of your message clear, communicate the impact of your topic, and leave a lasting impression.
  5. Conclusion: Be sure your conclusion summarizes your paper and explains how you have addressed the thesis statement.  

Your paper should include:

  • Must include a title page according to APA style.
  • Must include an introductory paragraph with a succinct thesis statement.
  • Must address the topic of the paper with critical thought and analysis.
  • Must include section headings to organize your key points clearly.
  • Must include citations to references that support the assertions made and facts presented in the paper.
  • Must conclude a conclusion paragraph that ties directly back to your thesis statement.
  • Must use APA style as outlined in the approved APA style guide to document all sources.
  • Must include, on the final page, a reference list that is completed according to APA style as outlined  in the approved APA style guide.
 
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Project Portfolio Management Methodology

what is the central tenant portfolio management?

  • 2-Which of the methods presented in this week’s Learning Resources do you think best support the intent of project portfolio management? Explain.
  • 3-What are the similarities and differences among the methods?
  • 4-Are there any significant differences among the methods? If so, what are they and how might an organization view 5-them when selecting a method? If not, why not?
  • 6-Which of the methods might best fit a small business? A large multi-national organization? Explain.
  • Which of the methods appear to be most adaptable to tailoring to meet the needs of a specific organization? Explain.
 
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Management

Your assignment response should be submitted in a single document with the response for each case clearly and separately delineated within the same document. Your responses to each question within the case should also be clearly numbered. The minimum word count for this assignment is 750.

Please keep the following in mind about your assignment response:

  • Before you submit your assignment response, ensure that it includes the appropriate number and types of citations and references, presented in the appropriate format.
  • Your submission will receive a Turnitin similarity score which must meet the required less than 20% threshold. This may take minutes, several hours and possibly up to 24 hours depending on Turnitin’s queue length so please ensure that you complete your submission within enough time to edit it and received a revised score prior to the due date. 
  • If your score is greater than the 20% threshold, please redo your response and resubmit it here again. You will be able to edit and resubmit your response as many times as necessary until the deadline. Submissions that exceed the 20% threshold after the deadline on Sunday night at 11.55pm CST will not be graded.
  • If you opt to reference the course text, this does NOT count as an external reference but is a reference that is internal to the course. It should be cited appropriately.
  • Within this course, Wikipedia and other open source sites are NOT considered reputable sources.  Webster’s dictionary and other online dictionaries WILL NOT be counted as a valid external reference.
  • Be sure to place a header “References” above your list of references to reduce the likelihood that Turnitin will include those items in your similarity score. 
  • More detail is better than less. Be thorough in your responses and ensure that your submission reflects sufficient depth, analysis, and critical thinking consistent with a graduate-level business course. Look beyond the words provided in the case to assess what may have led to the situation presented and possible unidentified consequences.

ASSIGNMENT

To fully address this case assignment, please read and analyze the assigned case. Your responses should be numbered and provide the following:

 1.      Summarize the key OB issues in the case relative to this week’s material (at least 2 key issues MUST be identified). Be sure to speak in OB language, using appropriate terminology to identify the concepts and issues you identify.

2.      Clearly link the key issues in the case back to relevant and specific course material covered. Be specific by identifying specific instances and scenarios in the case which demonstrate the OB issues and concepts identified. Explain how they are reflective of those specific OB issues.

3.      Make at least one recommendation(s) of how each of the key issues you identified should be handled at the organizational level of the case’s main character. Justify the merit of each of your recommendations and be sure to include your rationale for why you expect them to be effective in addressing the issues.

4.      Propose at least one executive or corporate level intervention for any one of your key issues to recommend how upper management can also play a part in addressing that issue. This response should be different from any of the recommendations offered in #3. Be sure to clearly identify which OB issue your organization level/executive level intervention is meant to address and how the intervention would be of benefit.

Case 1  – Huge Benefits; Little Understanding or Use

The Velma Company designs and manufactures high-tech communications equipment. The firm is a world-class supplier, and its three largest customers are Fortune 50 firms. Velma also has major clients in China and the European Union. Over the last five years, the company’s sales have tripled, and the biggest challenge it faces is hiring and retaining state-of-the-art people. In particular, there are two groups that are critical to the company’s success. One is the design people who are responsible for developing new products that are more efficient and price competitive than those currently on the market. The other is the manufacturing people who build the equipment.

In an effort to attract and keep outstanding design people, Velma has a very attractive benefits package. All of their health insurance premiums and medical expenses are covered (no copay or deductibles). The company contributes 10 percent of their annual income toward a retirement program, and these funds are vested within 24 months. So a new design person who is earning $75,000 annually will have $7,500 put into a retirement fund by the company, and the individual can make additional personal contributions. Each year all designers are given 100 shares of stock (the current sales price is $22) and an option to buy another 100 shares (the current stock price is $25 and this option is good for 10 years or as long as the person works for the firm, whichever comes first).

The manufacturing people are on a pay-for-performance plan. Each individual is paid $7 for each unit he or she produces, and the average worker can turn out three units an hour. There is weekend work for anyone who wants it, but the rate per unit does not change. In addition, the company gives all of the manufacturing people free health insurance and covers all medical expenses.

Another benefit is that everyone in the company is eligible for five personal days a year, and the company will pay for any unused days. Velma also has a large daycare facility that is free for all employees, and there is a state-of-the-art wellness center located on the premises.

Last year the company’s turnover was 9 percent, and the firm would like to reduce it by 50 percent this year. One proposed strategy is to strengthen the benefits package even more and make it so attractive that no one will want to, or could afford to, leave. Some top managers privately are concerned that the firm is already doing way too much for these employees and are troubled by the fact that exit interviews with designers who left in the last year indicated that many of them were unaware of the benefits they were receiving. For example, most of the designers who have gone elsewhere reported that they were attracted to the stock offered them, yet they did not exercise the options to buy additional shares of Velma stock because they were not sure what the financial benefits were to them. The manufacturing people who left reported that $7 per unit was acceptable, although a higher rate would have resulted in their remaining with the firm. The manufacturing people also liked the stock that the company gave them, but were somewhat confused about the options they held.

Both groups—designers and manufacturing personnel—seemed pleased with the contribution that the company made to their retirement program, but most of them did not put any additional personal contributions into their retirement fund. When asked why, the majority of them were unaware that this could be done on a before-tax basis, thus temporarily shielding the contributions from taxes and making it easier to build a nest egg for the future. Finally, all of those who left said that they liked the child care benefit, although most of them did not have young children so they did not use it, and they thought the wellness center was also a good idea but they were so busy working that they admitted to never using the facilities.

 
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Organizational Change

Discussion Prompt(s)

An OD process generally starts when a member of an organization or unit contacts an OD practitioner about potential help in addressing an organizational issue. The activities involved in entering an OD relationship include clarifying the organizational issue, determining the relevant client, and selecting the appropriate OD practitioner.

Clarify the issue? As one experienced OD consultant put it, “The problem is never the problem. The problem is with the problem.” That is, the presenting problem is very often a symptom and the OD practitioner’s job is to determine what the “real” problem is.

  • What is an OD practitioner? Identify a problem that an OD consultant may deal with and what steps they take to identify it.

Please be sure to validate your opinions and ideas with citations and references in APA format.

 
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