This assignment allows you to demonstrate mastery of outcome # 2:

Recognize and respond constructively to cultural differences in communication

It consists of two parts:

Part 1:

Complete the INCA survey and develop a  one-page reflection summarizing your results. (Include your  Intercultural Competence Scoresheet)

Part 2: 

Select 3 critical incidents and  analyze them. Frame your analyses of each incident using the cultural  dimensions studied in class. (In other words, identify which cultural  dimensions or values are influencing the situation). Each analysis  should contain at least 3 scholarly references from the course materials that pertain directly to the incident. Your  analysis should be complete and supported by the literature, not an  opinion. You will be evaluated on how well you can form an argument,  that is, present a statement and support it with credible sources. 

Complete both parts in a formal  written paper using APA format. Use headings to mark each part: Part 1  and Part 2. Use subheadings to indicate the discussion of each critical  incident. Please review the requirements for all written assignments on  page 3 of the syllabus.

INCA is an acronym for Intercultural Competency Assessment.  The purpose of the INCA survey is for you to examine your intercultural  awareness and assess your cultural sensitivity. This activity is  designed to help you become aware of your own attitude towards cultural  diversity. The dimensions of cultural competence measured by the INCA  survey are:1) Tolerance of ambiguity, 2) Behavioral flexibility, 3)  Communicative awareness, 4) Knowledge discovery, 5) Respect for  Otherness, and 6) Empathy.

NOTE:  This project and the instrument created was funded by the Council of  Europe and the Leonardo da Vinci II Program.  You can read more about  this project, if you are interested, here:

Directions: Complete  all of the INCA Survey questions. When you are done, use the INCA  survey key to help you analyze your results. Read about the different  dimensions of intercultural competency and what they mean. 

Note  that a total score for the INCA survey is not important for the purpose  of this assignment.  (You will not get a total score). 

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You presented a good analysis for this “Driveway Tax” case study from  Mission, Kansas.  When I read through the case study there were a  couple of things I noted that the local government did, that, if they  had been adaptive leaders, they may have been able to be more successful  with the tax.   

You stated that the local government did not exercise self-management  leading to the next competency of not properly being able to properly  facilitate the intervention.  Knowing what you know about adaptive  leadership and through the research you conducted for this week and in  week 2, if you were a consultant to the local government in Mission,  Kansas during this time, what suggestions/recommendations would you have  provided to aid them in achieving a different outcome?  

 Read the case study, “Redeveloping Mission and the ‘Driveway Tax’ Controversy”. 

Adaptive Leadership Notes

The premise of leadership as an adaptive challenge versus a technical  fix is an approach promoted by Heifetz (1994) and Heifetz and Linsky  (2002).  The common metaphor portrays adaptive problems as “clouds” in  contrast to technical problems, which are seen as “clocks.” You fix  clocks; you cannot fix clouds—sometimes you cannot even get your hands  around them.  Technical fixes are relatively easy—a clock can be  repaired.  Adaptive challenges are more complex; it is impossible to  “repair” a “cloud” and in that sense, there is most likely not one  correct answer but a series of possibilities and experiments to be  considered in order to get your arms around the cloud.  Adaptive  leadership examines the difficult challenges encountered with  non-technical problems or—even more challenging—problems which have both  clock and cloud attributes.

By introducing the concept of adaptive challenges to the discussion  of leadership, Heifetz addresses a dilemma that emerges when leaders  face perplexing problems that defy standard responses. Often the  challenge in business and community arises through common structures  that rely on traditional notions of command and control.  Heifetz’s  notion of adaptive work is built on the idea of engagement—engaging the  problem, engaging the environment, engaging the people—all in  experimental fashion in what often is a successive process of leadership  and engagement.  Civically engaged citizens face more adaptive  challenges than technical fixes within a community.  Perplexing  community issues are adaptive challenges that often require bringing all  the stakeholders to the table and managing the factions that emerge and  argue against decision making solely by institutional actors—such as  city or county officials.  In an adaptive challenge, no single correct  answer exists.  Rather, a “better” answer is sought by bringing factions  of engaged leaders, employees, and citizens together to negotiate among  competing interests to find a collective answer which speaks to  potential losses as well as gains in building common goals and values.

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Identifying clients’ needs is necessary to determine the appropriate treatment programs and interventions. In this assignment, you will review a completed needs assessment and identify the immediate needs of the client, as well as propose treatment options.

Imagine you are a human service professional working in an institutional corrections facility. You have completed a needs assessment on an individual who is entering the facility and must write your report of the results, as well as recommend a course of treatment.

Review the Sample Needs Assessment. 

Write a 525- to 700-word report, including the following:

• Summarize the needs of the client, based on the information and severity codes in the Sample Needs Assessment.
• Identify the top needs requiring immediate intervention, and explain why these are high priority needs.
• Recommend potential treatment programs for this client’s treatment plan, based on the identified needs.
• Explain why these programs are a necessary part of the client’s treatment plan.

Include a minimum of 2 sources.

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1. Compute the capacity in parts per hour of the following: 

a) A station with three machines operating in parallel with 20‐minute process times at each station. 

b) A balanced line with single –machine stations, all with average processing times of 15 minutes. 

c) A four‐station line with single‐machine stations, where the average processing times are 15, 20, 10, 12 minutes, respectively for stations 1, 2, 3, 4.

d) A four‐station line with multiple‐machine stations, where the number of (parallel) machines at stations 1, 2, 3, 4 is 2, 6, 10, 3 respectively. The average processing times at the stations are 10, 24, 40, 18 minutes, respectively. 

e) A three‐station line with ample equipment at all stations (i.e. don’t worry about machines—you only need to make calculations for the labor) staffed by six operators who are identical with regard to average processing times and require 10, 15, 5 minutes, respectively on stations 1, 2, 3. 

f) The same line as in part e), except that station 2 now consists of only two parallel machines. Stations 1 and 3 still have ample capacity. 

2. Is it possible for a line to have the same throughput with both high WIP and high cycle time or low WIP and low cycle time? Which would you rather have? Why?

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Competency

• Describe different quality methods within healthcare.
• Explain the basic models of quality improvement in  healthcare.
• Evaluate the role and importance of patient satisfaction.
• Evaluate the role and importance of the patient  experience.
• Apply statistics to different quality methods in healthcare.
• Apply quality improvement methods.

Course Scenario

Chaparral Regional Hospital is a small, urban hospital of approximately 60 beds, and offers the following:
 

• Emergency room services
• Intensive care
• Surgical care
• Obstetrics
• Diagnostic services
• Some rehabilitation therapies
• Inpatient pharmacy services
• Geriatric services
• Consumer physician referral services

Recently, the CEO has been hearing  complaints from both patients and staff, varying from long wait times to rude  physicians. You have been hired to design and implement a Quality Improvement  Plan to help uncover quality problems and to satisfactorily resolve them.

Scenario Continued

You have been asked to present a narrated visual report for the CEO and Board of Directors on a video conference call to share your major findings and to discuss recommendations.

Competencies:

• Describe different quality methods within healthcare.
• Explain the basic models of quality improvement in healthcare.
• Evaluate the role and importance of patient satisfaction.
• Evaluate the role and importance of the patient experience.
• Apply statistics to different quality methods in healthcare.
• Apply  quality improvement methods.
   

Instructions

Your narrated visual report should include the following:

• Types of measurements that will be used.
• Overall design of the survey.
• Identifies who will lead the QI task force.
• Identifies who should be on the task force.
• Suggestions for implementing the results of the survey.

Your narrated visual report should be done using Microsoft PowerPoint, or any other presentation software of your choosing that also allows for narration to be added.

APA formatting for the References slide, and proper grammar, punctuation, and form are required.

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