Linear Regression and Simple Exponential Smoothing (SES) Forecasting

Assignment Overview

Scenario: You are a consultant who works for the Diligent Consulting Group. Your client, the New Star Grocery Company, believes that there may be a relationship between the number of customers who visit the store during any given month (“customer traffic”) and the total sales for that same month. In other words, the greater the customer traffic, the greater the sales for that month. To test this theory, the client has collected customer traffic data over the past 12-month period, and monthly sales for that same 12-month period (Year 1).

Case Assignment

Using the customer traffic data and matching sales for each month of Year 1, create a Linear Regression (LR) equation in Excel, assuming all assumptions for linear regression have been met. Use the Excel template provided (see “Module 2 Case – LR –Year 1” spreadsheet tab), and be sure to include your LR chart (with a trend line) where noted. Also, be sure that you include the LR formula within your chart.

After you have developed the LR equation above, you will use the LR equation to forecast sales for Year 2 (see the second Excel spreadsheet tab labeled “Year 2 Forecast”). You will note that the customer has collected customer traffic data for Year 2. Your role is to complete the sales forecast using the LR equation from Step 1 above.

After you have forecast Year 2 sales, your Professor will provide you with 12 months of actual sales data for Year 2. You will compare the sales forecast with the actual sales for Year 2, noting the monthly and average (total) variances from forecast to actual sales.

To complete the Module 2 Case, write a report for the client that describes the process you used above, and that analyzes the results for Year 2. (What is the difference between forecast vs. actual sales for Year 2—by month and for the year as a whole?) Make a recommendation concerning how the LR equation might be used by New Star Grocery Company to forecast future sales.

Data: Download the Module 2 Case template here: Data chart for BUS520 Case 2. Use this template to complete your Excel analysis.

Assignment Expectations

Excel Analysis

Conduct accurate and complete Linear Regression analysis in Excel. Use Excel support to find information on linear regression in Excel: https://support.office.com/en-us/Search/results?query=linear+regression

Written Report

  • Length requirements: 4–5 pages minimum (not including Cover and Reference pages). NOTE: You must submit 4–5 pages of written discussion and analysis. This means that you should avoid use of tables and charts as “space fillers.”
  • Provide a brief introduction to/background of the problem.
  • Your written (in Word) analysis should discuss the logic and rationale used to develop the LR equation and chart.
  • Provide complete, meaningful, and accurate recommendation(s) concerning how the New Star Grocery Company might use the LR equation to forecast future sales. (For example, how reliable is the LR equation in predicting future sales?) What other recommendations do you have for the client?
  • Write clearly, simply, and logically. Use double-spaced, black Verdana or Times Roman font in 12 pt. type size.
 
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LINEAR REGRESSION AND SIMPLE EXPONENTIAL SMOOTHING (SES) FORECASTING

Scenario: You are a consultant for the Diligent Consulting Group (DCG). You have completed the first assignment, developing and testing a forecasting method that uses Linear Regression (LR) techniques (Module 2 Case). However, the consulting manager at DCG wants to try a different forecasting method as well. Now you decide to try Single Exponential Smoothing (SES) to forecast sales.

Using this Excel template: Data chart for BUS520 SLP 2, do the following:

Calculate the MAPE for Year 2 Linear Regression forecast (use the first spreadsheet tab labeled “Year 2 Forecast – MAPE”).

Calculate forecasted sales for Year 2 using SES (use the second spreadsheet tab labeled “SES – MAPE”). Use 0.15 and 0.90 alphas.

Compare the MAPE calculated for the LR forecast (#1 above) with the MAPEs calculated using SES.

Then write a report to your boss in which you discuss the results obtained above. Using calculated MAPE values, make a recommendation concerning which method appears to be more accurate for the Year 2 data: SES or Linear Regression.

SLP Assignment Expectations

Analysis

Conduct accurate and complete SES analysis in Excel. You may also check the following link for your reference: https://support.office.com/en-US/article/data-analysis-7e71735c-c471-47e1-84ef-a8c23dc3098b

Written Report

  • Length requirements: 2 – 3 pages minimum (not including Cover and Reference pages). NOTE: You must submit 2 – 3 pages of written discussion and analysis. This means that you should avoid use of tables and charts as “space fillers.”
  • Provide a brief introduction to/background of the problem.
  • Complete a written analysis that supports your Excel analysis, discussing the assumptions, rationale, and logic used to complete your SES forecast.
  • Give complete, meaningful, and accurate recommendation(s) relating to whether LR or SES is more accurate in predicting sales.
  • Write clearly, simply, and logically. Use double-spaced, black Verdana or Times Roman font in 12 pt. type size.
  • Have an introduction at the beginning to introduce the topics and use keywords as headings to organize the report.
  • Avoid redundancy and general statements such as “All organizations exist to make a profit.” Make every sentence count.
  • Paraphrase the facts using your own words and ideas, employing quotes sparingly. Quotes, if absolutely necessary, should rarely exceed five words.
  • Upload both your written report and Excel file.
 
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PIVOT TABLE AND MULTI-ATTRIBUTE DECISION ANALYSIS

Assignment Overview

You are the lead consultant for the Diligent Consulting Group. It is mid-October. One of your top clients, Sunshine Floor Barn, has just closed the books for the first three quarters of the year (January through September). Sunshine Floor Barn requests that you analyze the sales performance of its 5 product lines over this 3-quarter period. From past consulting work you have done for the company, you know that Sunshine Floor Barn has 4 regions and 18 total store locations. Each Regional Manager at the company has compiled the data for his/her region. The raw data provided consists of the sales revenue for each of the 5 premium flooring lines for all 4 regions and 18 locations for the first three quarters of the current year.

Case Assignment

The data have been provided in list format. Generate a Pivot Table Report with Charts. Use the Pivot Table and Charts to analyze the data. Following your in-depth analysis of the data, write a report to Sunshine Floor Barn in which you discuss and analyze the data, and make appropriate recommendations relative to how Sunshine Floor Barn should improve its sales performance going forward.

Assignment Expectations

Data: To begin, download the list data here: Data chart for BUS520 Case 3

Excel Analysis:

Provide accurate and complete Excel analysis (Pivot Table with Charts).

Written report:

  • Length requirement: 4–5 pages minimum (not including Cover and Reference pages). NOTE: You must have 4–5 pages of written discussion and analysis. This means you should avoid use of tables and charts as “space fillers.”
  • Provide a brief introduction to/background of the problem.
  • Using the Pivot Table and Pivot Charts, discuss and analyze the data, noting key highs and lows, trends, etc.
  • Include charts from your Pivot Table to support your written analysis. (Please do not use charts as “space fillers.” Instead, use them strategically to support your written analysis.)
  • In a “Recommendations” section, give clear, specific, and meaningful recommendations that Sunshine Floor Barn should use to improve overall company sales.
  • Be sure to consider highs, lows, and trends in the data. Which cities are the highest performers? Lowest? Which regions and quarter had the highest sales? Lowest sales? Consider what may be driving the numbers: Poor marketing? Outstanding marketing strategies? Inventory management? Seasonal sales? Other? There are innumerable possibilities. Your role is to reflect on the data, and ultimately, to use the data to give useful recommendations.
  • Write clearly, simply, and logically. Use double-spaced, black Verdana or Times Roman font in 12 pt. type size.
  • Have an introduction at the beginning to introduce the topics and use keywords as headings to organize the report.
  • Avoid redundancy and general statements such as “All organizations exist to make a profit.” Make every sentence count.
  • Paraphrase the facts using your own words and ideas, employing quotes sparingly. Quotes, if absolutely necessary, should rarely exceed five words.
 
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final essay

Write a  5 paragraph essay related to the healthcare field/three major points are required 

     Use a variety of sentences

     Use transitional words

     Use in-text citations to avoid plagiarism

     Remember to hand it in with  a cover and a reference page

 
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PIVOT TABLE AND MULTI-ATTRIBUTE DECISION ANALYSIS

Assumed Certainty: Multi-Attribute Decision Making (MADM)

Scenario: You are the Vice President of Franchise Services for the Lucky restaurant chain. You have been assigned the task of evaluating the best location for a new Lucky restaurant. The CFO has provided you with a template that includes 6 criteria (attributes) that you are required to use in your evaluation of 5 recommended locations. Following are the 6 criteria that you will use to evaluate this decision:

Traffic counts (avg. thousands/day)—the more traffic, the more customers, and the greater the potential sales. 

Building lease and taxes (thousands $ per year)—the lower the building lease and taxes, the better.

Size of building (square feet in thousands)—a larger building is more preferable.

Parking spaces (max number of customers parking)—more customer parking is preferable.

Insurance costs (thousands $ per year)—lower insurance costs are preferable.

Ease of access (subjective evaluation from observation)—you will need to “code” the subjective data. Use Excellent = 4, Good = 3, Fair = 2, and Poor = 1.

Now that you have collected the data from various sources (your CFO and COO, local real estate listings, personal observation, etc.), you have all the data you need to complete an analysis for choosing the best location. Download the raw data for the 5 locations in this Word document: BUS520 Module 3 SLP.docx

Assignment

Review the information and data regarding the different alternatives for a new restaurant location. Then do the following in Excel:

Table 1: Develop an MADM table with the raw data.

Table 2: Convert the raw data to utilities (scaled on 0 to 1). Show the utility weights in a second table.

Table 3: Develop a third table with even weights (16.7%) for each variable.

Evaluate Table 3 for the best alternative.

Table 4: Complete a sensitivity analysis by assigning weights to each variable.

In a Word document, do the following:

  • Discuss the process used to put together Tables 1–4 above.
  • Provide the rationale you used for choosing for each of the weights you used in Table 4.
  • Give your recommendation of which location the company should choose (based on results of Table 4).

SLP Assignment Expectations

Excel Analysis

Complete Excel analysis using MADM (all four tables noted above must be included).

Accurate Excel analysis (Excel file includes working formulas showing your calculations; all calculations and results must be accurate).   

Written Report

  • Length requirements: 2–3 pages minimum (not including Cover and Reference pages). NOTE: You must submit 2–3 pages of written discussion and analysis. This means that you should avoid use of tables and charts as “space fillers.”
  • Provide a brief introduction to/background of the problem.
  • Discuss the steps you used to compile the Excel analysis (i.e., the four tables).
  • Discuss the assumptions used to assign weights to each variable of your sensitivity analysis (Table 4). That is, provide the rationale for your choice of weights for each variable.
  • Provide a complete and meaningful recommendation related to the location that should be chosen as a new site.
  • Write clearly, simply, and logically. Use double-spaced, black Verdana or Times Roman font in 12 pt. type size.
  • Have an introduction at the beginning to introduce the topics and use keywords as headings to organize the report.
  • Avoid redundancy and general statements such as “All organizations exist to make a profit.” Make every sentence count.
  • Paraphrase the facts using your own words and ideas, employing quotes sparingly. Quotes, if absolutely necessary, should rarely exceed five words.
 
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Managerial accounting

You are a Consultant for the professional service firm, BUSI 2083 LLP. Your firm specializes in providing a wide variety of internal business solutions for different clients. A consumer business partner within the firm notices your availability at 3:00 PM on a Friday afternoon and pulls you into a meeting with one of his high profile clients.

Dark and Bold Inc. manufactures a line of single-cup brewing machines for home and office use that brew a cup of coffee, tea, or hot chocolate in less than a minute. The machines use specially packaged portions of coffee, tea, or hot chocolate that can be purchased online directly from Dark and Bold or at Second Cup coffee shops who are licensed to distribute the company’s products. The appeal of the brewing machines is twofold. First, they offer a high level of convenience. The use of prepackaged coffee servings means no grinding of coffee beans and no mess. Also, the brewing machines have a water reservoir that for some models is large enough to make up to 20 cups of coffee. Second, the taste of each cup of coffee, tea, and hot chocolate is very consistent. The brewers’ pressurized system uses the same amount of water for each cup and the airtight seal used in the individual portions keeps the product fresh.

Additional Information

The company has three models of brewers that offer different features, such as the size of the water reservoir, the number of brewing sizes, and the types of filtering devices used in the machine. Data from the most recent fiscal year for the three models is shown below.

  Model
  Home Brewer Office Brewer European Deluxe
Sales volume (units) 12,000 30,000 6,000
Unit selling price $150 $200 $300
Variable cost per unit 120 140 180
Contribution margin per unit $30 $60 $120

Fixed costs are $1,500,000 per year. The company has no work in process or finished goods inventories. The company is facing increased levels of competition from manufacturers using similar brewing technologies and believes there is no room for any increases in unit selling prices.

Dark and Bold Inc. is unsure of the strategies to take in order to increase profitability. The engagement partner would like the following questions on his desk by Monday morning:

  1. Calculate the company’s overall break-even point in sales dollars.
  2. Calculate the sales dollars required for each product at the overall break-even level of sales calculated in (1) above.
  3. Calculate the company’s overall break-even point in total units.
  4. What impact would doubling the number of Office Brewer units sold next year have on the overall break-even point in sales dollars? Assume that there will be no changes to the Home Brewer or European Deluxe unit sales, that unit selling prices and variable costs will remain the same for each model, and that total fixed costs will be unchanged.
  5. The company is considering a new advertising campaign to raise overall consumer awareness of the product offerings. The total cost of the year-long campaign would be $150,000. By how much would sales need to increase overall for the company to be able to justify the new campaign? Assume no change to the current product mix.
  6. Suppose that instead of being designed to increase total sales volume, the new $150,000 advertising campaign will focus on getting customers who would have purchased the Office Brewer model to buy the European Deluxe model instead. To justify the cost of the new advertising, how many customers must purchase the European Deluxe model instead of the Office Basic model? Assume that the new advertising campaign will have no impact on sales of the Home Brewer model.
  7. The company is considering adding a new product to its line of brewers targeted at the office use market (both the Office Brewer and European Deluxe are currently targeting office users). The new brewer, the Office Plus, would sell for $250 per unit and would have variable unit costs of $160. Introducing the new model would increase fixed costs by $102,000 annually and reduce annual unit sales of the Office Brewer and European Deluxe models by 10% each. Assuming no change to the sales of the Home Brewer model, how many units of the Office Plus would need to be sold to justify its addition to the product line next year?
 
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Managerial accounting

You are a Consultant for the professional service firm, BUSI 2083 LLP. Your firm specializes in providing a wide variety of internal business solutions for different clients. One of the partners in your practice is impressed with the work you have completed to date and would like to give you additional responsibility. She has asked you to take the lead on this engagement with the hope that a successful outcome may lead to your promotion to Senior Consultant. You take the background files from the partner and get started.

Perfect Stitch Replica’s Limited, a nationwide distributor of low-cost imitation clothing, has an exclusive agreement for the distribution of the clothing. Sales have grown so rapidly over the last few years that it has become necessary to add new members to the management team. To date, the company’s budgeting practices have been minimal, and at times, the company has experienced a cash shortage. You have been given responsibility for all planning and budgeting. Your first assignment is to prepare a master budget for the next three months, starting April 1. You are anxious to make a favourable impression and have assembled the information below.

Additional Information

The clothing is sold to retailers for an average price of $10 each. Recent and forecasted sales in units are as follows:

Recent and forecast sales:
January (actual) 20,000
February (actual) 26,000
March (actual) 40,000
April 65,000
May 100,000
June 50,000
July 30,000
August 28,000
September 25,000

Ending inventories should be equal to 40% of the next month’s sales in units.

The average cost of the clothing is $4 each. Purchases are paid for as follows: 50% in the month of purchase and the remaining 50% in the following month. All sales are on credit, with no discount, and payable within 15 days. The company has found, however, that only 20% of a month’s sales are collected by month-end. An additional 70% is collected in the following month, and the remaining 10% is collected in the second month following sale. Bad debts have been negligible.

The company’s monthly operating expenses are given below:

Variable:
Sales commissions (percentage of sales) 4%
Fixed:
Advertising $200,000
Rent $18,000
Wages and salaries $106,000
Utilities $7,000
Insurance $3,000
Depreciation $14,000

All operating expenses are paid during the month, in cash, with the exception of depreciation and insurance. Insurance is paid on an annual basis, in November of each year. The company plans to purchase $16,000 in new equipment during May and $40,000 in new equipment during June; both purchases will be paid in cash. The company declares dividends of $15,000 each quarter, payable in the first month of the following quarter. The company’s balance sheet at March 31 is given below:

Balance Sheet at March 31:
Assets
Cash $ 74,000
Accounts receivable* 346,000
Inventory** 104,000
Prepaid insurance 21,000
Fixed assets, net of depreciation 950,000
Total assets $1,495,000
Liabilities and Shareholders’ Equity
Accounts payable $ 100,000
Dividends payable 15,000
Common shares 800,000
Retained earnings 580,000
Total liabilities and shareholders’ equity $ 1,495,000
Notes to Balance Sheet:
*February sales $ 26,000
March sales 320,000
$ 346,000
**Number of units:
Dollar amount of inventory 104,000
Divide by cost per unit $ 4
Number of units 26,000

The company wants a minimum ending cash balance each month of $50,000. All borrowing is done at the beginning of the month; any repayments are made at the end of the month. The company has an agreement with a bank that allows it to borrow in increments of $1,000 at the beginning of each month. The interest rate on these loans is 1% per month, and for simplicity, assume that interest is not compounded. At the end of the quarter, the company would pay the bank all of the accumulated interest on the loan and as much of the loan as possible (in increments of $1,000), while still retaining at least $50,000 in cash.

Prepare the following budgets for the first three months of 2016:

  1. A sales budget by month and in total
  2. A schedule of expected cash collections from sales, by month and in total.
  3. A merchandise purchases budget in units and in dollars. Show the budget by month and in total.
  4. A schedule of expected cash disbursements for merchandise purchases, by month and in total.
  5. A cash budget. Show the budget by month and in total.
  6. A budgeted Income Statement for the three-month period ending June 30. Use the variable costing approach.
  7. Provide a budgeted Balance Sheet as at June 30th
 
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Case Analysis

Background

You have recently been promoted to Senior Consultant for the professional service firm, BUSI 2083 LLP thanks in part to the hard work in leading the engagement for your client Perfect Stitch. Your firm specializes in providing a wide variety of internal business solutions for different clients. After a weekend of celebrations from your promotion, a Senior Manager calls you into her office first thing Monday morning to help with a technology client who is making a tough decision about closing a plant.

Additional Information

Tiny Bits Digital (TBD) produces high end audio and television equipment. One of the company’s most popular products is a high-definition personal video recorder (PVR) for use with cable and satellite television systems. Demand has increased rapidly for the PVR over the past three years, given the appeal to customers of being able to easily record programs while they watch live television, watch recorded programs while they record a different program, and save dozens of programs for future viewing on the unit’s large internal hard drive.

A complex production process is utilized for the PVR involving both laser and imaging equipment. TBD has a monthly production capacity of 4,000 hours on its laser machine and 1,000 hours on its image machine. However, given the recent increase in demand for the PVR, both machines are currently operating at 90% of capacity every month, based on existing orders from customers. Direct labour costs are $15 and $20 per hour to operate, respectively, the laser and image machines.

The revenue and costs on a per unit basis for the PVR are as follows:

Selling price   $320.00
Cost to manufacture:    
Direct materials $50.00  
Direct labour—laser process 60.00  
Direct labour—image process 20.00  
Variable overhead 40.00  
Fixed overhead 50.00  
Variable selling costs 20.00 240.00
Operating profit   $80.00

On December 1, Daniel Norris, vice-president of Sales and Marketing at ECD, received a special order request from a prospective customer, Fitch Limited, which has offered to buy 250 PVRs at $280 per unit if the product can be delivered by December 31. Fitch Limited is a large retailer with outlets that specialize in audio and video equipment. This special order from Fitch Limited is in addition to orders from existing customers that are utilizing 90% of the production capacity each month. Variable selling costs would not be incurred on this special order. Fitch Limited is not willing to accept anything less than the 250 PVRs requested (i.e., TBD cannot partially fill the order).

Before responding to the customer, Daniel Norris decided to meet with Diane Gadrick, the product manager for the PVR, to discuss whether to accept the offer from Fitch Limited. Excerpts from their conversation follow:

Daniel: “I’m not sure we should accept the offer. This customer is really playing hardball with its terms and conditions.”

Diane: “I know, but it is a reputable company and I suspect this is the way it typically deals with its suppliers. Plus, this could be the beginning of a profitable relationship with Fitch Limited since the company may be interested in some of our other product offerings in the future.”

Daniel: “That may be true, but I’m not sure we should be willing to incur such a large opportunity cost just to get our foot in the door with this client.”

Diane: “Have you calculated the opportunity cost?”

Daniel: “Sure, that was simple. Fitch Limited is offering $280 per unit and we sell to our regular customers at $320 per unit. Therefore, we’re losing $40 per unit, which at 250 units is $10,000 in lost revenue. That’s our opportunity cost and it’s clearly relevant to the decision.”

Diane: “I sort of follow your logic, but I think the fact that we’re not currently operating at full capacity needs to be taken into consideration.”

Daniel: “How so?”

Diane: “Well, your approach to calculating the opportunity cost ignores the fact that we aren’t currently selling all of the PVRs that we could produce. So, in that sense we aren’t really losing $40 per unit on all 250 units required by Fitch Limited.”

Daniel: “I see your point but I’m not clear on how we should calculate the opportunity cost.”

Diane: “This really isn’t my area of expertise either, but it seems appropriate to start by trying to figure out how many of the 250 units required by Fitch Limited we could produce without disrupting our ability to fill existing orders. Then we could determine how many units we would have to forgo selling to existing customers to make up the 250-unit order. That would then be our opportunity cost in terms of the number of physical units involved. Make sense?”

Daniel: “I think so. So, to get the dollar amount of the opportunity cost of accepting the 250-unit order from Fitch Limited we’d then simply multiply the number of units we’d have to forgo selling to existing customers by $40. Correct?”

Diane: “I’m not so sure about the $40. I think we somehow need to factor in the incremental profit we typically earn by selling each PVR to existing customers to really get to the true opportunity cost.”

Daniel: “Now I’m getting really getting confused. Can you work through the numbers and get back to me?”

Diane: “I’ll try.”

Daniel: “Thanks. And by the way, Fitch Limited is calling in an hour and wants our answer.”

Is Diane’s general approach to calculating the opportunity cost in terms of the physical units involved correct? Explain.

Assuming productive capacity cannot be increased for either machine in December, how many PVRs would TBD have to forgo selling to existing customers to fill the special order from Fitch Limited?

Calculate the opportunity cost of accepting the special order.

Calculate the net effect on profits of accepting the special order.

Now assume that TBD is operating at 75% of capacity in December. What is the minimum price TBD should be willing to accept on the special order?

What are some qualitative issues that should be considered when accepting special orders such as that proposed by Fitch Limited?

 
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Managerial Accounting

Instructions

Individually students will develop a formal response to the problem(s) posed in the case, addressing the following areas within the analysis, and using the same headings. (Numbers in brackets do not necessarily correspond to length but represent the weight that will be given to each section in the grading):

  1. Issue Identification (5%): Identification of the problem/issue that must be resolved or decision that must be made. Phrase the problem/cause in the most succinct way possible. Think about:
    1. Differentiating the immediate from the basic problem
    1. The implications of the problem(s)
    1. Identifying the root cause of the problem(s)
    1. Determining the decision facing the key person(s)?
  2. Identification of Key Success Factors (10%): Identify the company-specific factors in point form that are absolutely critical to the success of the organization. These are the factors that, if ignored, will mean the project will probably fail. Include the following considerations:
    1. What factors must be managed successfully for the company to prosper?
    1. Key success factors should reflect the top priorities of the organization in this particular case (eg., quality, productivity, low cost leader, etc.)
    1. These factors are part of the criteria against which you will evaluate solutions (along with basic criteria such as profit)
  3. Identification of Alternatives (5%): Identify alternative solutions. Only deal with feasible alternatives. In the next three sections, analyse all alternatives against criteria set out in key success factors and basic requirements (eg., profitability).
  4. Quantitative Analysis (40%): Push numbers in an analysis that is relevant to the issue at hand. Differentiate between what is relevant and what is irrelevant.
  5. Qualitative Analysis (30%): Be sure to analyze qualitative issues – they need discussion in most cases. In particular, analyze alternatives in light of key success factors – will this alternative solve the problem and fit with our key success factors.
  6. Recommendation on Course of Action (5%):  State your recommendation. State briefly the justification for your recommended course of action. Make sure your recommendation flows out of your quantitative and qualitative analyses. Tie your recommendation back to the key success factors. The solution and implementation shout fit with problems and criteria identified above.
  7. Circumvention of Potential Problems (5%): If there could be problems with your recommendations, state them. As well, suggest ways to overcome these problems – a contingency plan to address potential difficulties.

There is no set length to the report, but clear, succinct and concise language and organization will be considered favourably in the grade.

Students will submit the final report as a word document through the submission link below.

The Case

You are a Senior Consultant for the professional service firm, BUSI 2083 LLP. Your firm specializes in providing a wide variety of internal business solutions for different clients. It is your final week on the job and a Manager asks you for some help prior to your departure. Eager to leaving a lasting impression, you start reading the background information provided by the Manager.

Lesley Donovan is the controller for the East division of Explorer Ltd. Jason Conner, head of plant engineering, has just left Donovan’s office after presenting three alternatives for submission in the capital expenditure budget for the fiscal year 2014. The budget is due to the CEO in two days and therefore Donovan realizes that time is of the essence.

Conner has outlined the following alternatives to replace an outdated milling machine:

  1. build a general purpose milling machine;
  2. buy a special purpose numerically controlled milling machine; or
  3. buy a general purpose milling machine.

Explorer Ltd. is a well-established company. The company was set up about 30 years ago by two brothers Dan and Kevin Thompson, in Huntsville, Ontario, to produce accessories for the automobile industry. The Central division continues to serve the auto industry, and is the largest division in the company with sales of $35 million annually. Dan’s son is now head of this division. Kevin is still active in the company and is the Chief Executive Officer (CEO). His office is located in Toronto.

The parts division supplies seals to the mining and petrochemical industry from a plant in Toronto. This division is only ten years old and until 2010 was highly profitable. As a result of the downturn in the sector of the economy, sales in 2012 were only $12 million.

The East division, located in Scarborough, is the engineering division. Full-time employees tend to work approximately 2,000 hours in the division. Regular product lines include industrial fans, industrial cooling units, and refrigeration units for industrial users. The division is highly capital-intensive and sales tend to be directly related to general economic conditions.

Each division runs independently and performance is based upon budgeted return on investment. Bonuses are paid if the budget target is achieved. Annually, each division prepares a detailed budget submission to Kevin, outlining expected profit performance and capital expenditure requests. The milling machine proposal is part of the capital expenditure request.

The 2013 pro forma income statement for East division is set out below:

Sales $22,364,000
Cost of Goods Sold $14,760,240
Gross Profit $7,603,760
Selling and General Administrative Costs $3,578,760
Allocated Costs (based on sales) $1,677,300
   
Income Before Income Taxes $2,347,700
Return on Sales – 10.5%  
Return on Investment – 8.5%  
Investment (Historical Cost) $27,626,118

Jason Connor has pointed out to Donovan that the existing machine is not only outdated but maintenance costs are becoming prohibitive. Jason also noted that maintenance costs of new general purpose machines are only $26,000 while special purpose machines can save an additional $14,000 in maintenance. Also there would be a significant savings in insurance as the price for a general purpose machine would drop to $3,000 while a special purpose machine would be 67% higher than the general purpose machine. The machine has no market or salvage value and he is sure that its book value is now zero. The trouble is that he doesn’t know which proposal is best for the company. In addition to the cost and revenue date provided, Connor provided comments on each alternative below:

  1. Build a general purpose machine:
    1. This machine can be built by East division. The division is below capacity at present as a major contract has just been completed. The division could thus produce the machine without affecting revenue-producing activity, but it will take six months to complete. The machine is expected to last five years and have no salvage value because removal costs will probably equal selling price.
    1. Connor believes that the division has the technical expertise to undertake the work. In 2012, the division produced a specialized drilling machine that has proven very successful. Connor pointed out that David Williams, chief engineer, loves the design challenge of new machines. Donovan sat down with Connor and produced the following cost estimates:
Material and parts $55,000
Direct labour (DL$) $90,000
Variable overhead (50% of DL$) $45,000
Fixed overhead (25% of DL$) $22,500
TOTAL $212,500
  • Donovan argues that this job should also bear a proportion of administrative costs; she suggests $12,000.
  • Buy a special purpose machine:
    The advantage of this special purpose machine is that only one operator is required and output per hour could increase by 25%. In addition, maintenance costs are significantly reduced because microchip circuitry is employed. 
    Connor points out that this machine is state-of-the-art and would probably mean that new work could be taken on. A numerically controlled machine required extensive training of operators. In total, 26 weeks are spent in the supplier’s factory located in Florida. While the training is going on, the supplier provides an operator to work the machine without charge. Expected costs of this training period including hotel, per diem, and travel will cost $3,000 per week, excluding the operator’s labour which is set at $15 per hour. 
    The machine costs $625,000, and the supplier guarantees the salvage value of $25,000 at the end of five years. It is available immediately. It is estimated the machine can generate sales of $243,750 annually at full capacity and require $19,500 in direct materials cost. While the direct material costs are equivalent, the level of sales for the general purpose machine are $48,000 lower than the special purpose machine.
  • Buy a general purpose machine:
    The purchase price of this machine is $295,000 and cost levels associated with the machine are expected to be the same as the general purpose machine built by the company because the technology is similar. The salvage value of the machine net of removal costs, is estimated to be $5,000 in five years.  It can be delivered immediately.

General comments

The required rate of return for this investment class has been set at 8% by Kevin Thompson.

Required

Prepare the budget submission to Kevin.

 
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Business plan

Creating an extensive business plan is unnecessary for most businesses to get started. However, creating a short business plan offers several benefits that more than outweigh the investment of time:

  • The process of thinking and writing the plan provides clarity for the business.
  • If capital is needed from outside sources, investors want to see a plan that demonstrates a solid understanding and vision for the business.
  • The plan will help prioritize tasks that are most important.
  • With growth, the plan offers a common understanding of the vision to new leaders.

A simple business plan for a start-up service company can be completed rather quickly. Keeping in mind who the intended audience is, write simply. The plan needs to be understandable, readable, and realistic.

This template is organized into seven sub-plans or sections to be completed.

  1. Executive Summary
  2. Company Overview
  3. Business Description
  4. Market Analysis
  5. Operating Plan
  6. Marketing and Sales Plan
  7. Financial Plan

It is recommended to complete the Executive Summary last, after all of the other sections have been completed. As information is filled in, from the Company Overview to the Financial Plan, the writing should tell the story of the motivation and vision behind the business. Be sure to include what will make the business successful, how success will be achieved, and how success will be measured.

It is important to keep the business plan updated in order to see progress, celebrate success, and adjust where issues arise. This is best done on a quarterly, if not monthly, basis.

1.        Executive Summary

The Executive Summary should be written last after the remainder of the plan has been finished. It is an overview (with a suggested length of no more than one page) of the business, including the problem the business aims to solve, why this business’ solution is different, the business’ ideal customer, and the expected results. The Executive Summary should provide a high-level and optimistic description of the company.

If the business requires outside investment or external investors, include how much is needed, how it will be used, and how it will make the business more profitable. Think of this section as the first thing a potential investor reads, thus, it must capture their interest quickly.

Suggested headings to organize this business plan include the following. 

  • Opportunity: What problem will the business solve?
  • Mission: What problem will the business solve?
  • Solution: How will the service uniquely solve the problem identified?
  • Market focus: What market and ideal customers will the business target?
  • Competitive advantage: How does the business intend to succeed against its competitors?
  • Ownership: Who are the major stakeholders in the company?
  • Expected returns: What are the key milestones for revenue, profits, growth, and customers?


2.        Company Overview

The Company Overview is a brief summary of the intended business, including what it uniquely delivers, the mission, how it got started, market positioning, operational structure, and financial goals. After reviewing this section, the reader should have a broad understanding of what the business is setting out to do and how it is organized.

This section is not meant to be lengthy. Keep it short and succinct. This is the snapshot of the business. The type of business will determine what of the following sections will be required for the business plan. Only include what is needed to properly represent the business and remove anything else.

  • Company summary: This is the introductory section to the company, also known as the ‘elevator pitch’ of what the company stands for and is setting out to do. Include the company’s goals and some of the near-term objectives. Even if it is a small, service-oriented company, developing a summary is an important step to explain and focus the core business.
  • Mission statement: This is a concise statement on the guiding principles of the company and what the company aims to do for customers, employees, owners, and other stakeholders.
  • Company history: This provides the back story, especially the personal story, of why the business was founded. Use this section to give the overarching history of the company from its start and bring the reader up-to-date on where the company is now in terms of sales, profits, key services, and customers.
  • Markets and services: This outlines the target market and related needs that the company will address. Include brief descriptions of offered services and targeted markets and customer types. This section can be a general overview as more details will be suggested in a later section of this plan.
  • Operational structure: This describes the operational details of the business. List any potential employees needed on the payroll to make the business run.
  • Financial goals: This describes the start-up capital needed, projected revenue and profits, forecast, and budget of the business.

3.        Business Description

This section will first frame the business opportunity and should answer the question: what problem(s) is the company trying to solve? Use a case example to describe the customers’ pain point and how it is solved today. If the business’ service addresses something the market has yet to identify as a problem (for instance, a new mobile app or a new clothing line), then also describe how the business’ solution reduces stress, saves money, or brings joy to the customer.

After framing the opportunity, describe the service in detail and how it is the solution the business offers, how it solves that problem, and what benefits customers will receive. 

This section also describes in more detail how the services will be rendered and the pricing structure (e.g., fixed rate versus an hourly fee). Describe how the company plans to differentiate from its competitors. What is the target market and how can the customer capitalize on your unique offering?

Depending on the type of business, the following sections may or may not be necessary. Only include relevant sections and remove everything else.

  • Opportunity: Describe the current market for the business’ offered service. At a high level, what is the market and who are its participants; is it business customers or consumers; what is the specific geography, etc.? More details on the market will be provided in the next section of the plan. Next, describe the current state of available services and how the business will offer better. Also discuss any additional services the company plans to offer in the future.
  • Product overview: Describe the service offerings of the business in as much detail as possible. If it is effective to include pictures, this would be a good place to place them.
  • Key participants: Identify any strategic partners in the business, such as critical suppliers, distributors, referral partners, or any others. In some businesses, products are custom-made and any break in their supply will impact the business. There may be key contributors to the services offered, so it is important to identify them.
  • Pricing: Provide pricing of the service, gross margin projects, and upgrade paths. Describe why the company’s pricing will be attractive to the target market. Have a gauge on the competitor’s pricing and explain how the business’ service is unique to justify its pricing structure.
  • Note the difference between working hours and billable hours. All working hours are not billable. If the business has employees with differing skill levels (for example, in a law practice, there are associates, paralegals, lawyers, partners, etc.), indicate the various billing rates.
  • Communicate rates clearly to clients and customers. If there are potential additional fees which will be passed on to clients or customers, define and establish them up front.

4.        Market Analysis

The Market Analysis provides the reader with an understanding of how well the business knows and understands its market and if it is big enough to support the business objectives. This section provides an overview of the industry that the business will participate in. As this section is narrowed down to the ideal customer based on the business strategy, the plan will define the target market. A detailed description and sizing of the target market will help the reader understand the market value the business is pursuing (the number of potential customers multiplied by the average revenue for the product or service).

In defining the target market, the plan will identify key elements such as geographic location, demographics, buyer characteristics, the target market’s needs, and how market needs are currently being met. If there are any direct competitors, explain how the company’s service compares to the competitors in terms of solving the consumers’ problems.

This section may also include a Strengths, Weaknesses, Opportunities, and Threats (SWOT) Analysis as necessary, to better assess the business’ position against the competition.

Depending on the type of business, the following sections may or may not be necessary. Only include what is need and remove everything else.

  • Industry type: Begin with the broader descriptions of the market opportunity. For instance, if the intended business is a travel agency, the industry type would be service industry. In this particular market, the global revenues are projected to exceed $183 billion, but the local agency will have a much smaller market. Identify the potential clientele in the company’s local geography that might fit into the target demographic group. This section will also identify any industry regulations and evaluate trends in market growth and stability.
  • Market segmentation: This section defines the main market segments and those the business is targeting now. A market segment is a group of people (or other businesses) within the industry, identify smaller segments, such as luxury travel or exotic cruisers. The market can also be segmented by criteria such as quality, price, range of products, geography, demographics, and others. A few other elements to consider answer questions such as: Is the segment growing, shrinking, or will it be flat for the next few years? What percentage of the market will be reachable? What share of the market is anticipated within the next 2-3 years? Graphics are best used in a section like this to either show growth (line graph) or percentages of markets or groups (pie chart).
  • Competition: All businesses compete in one way or another. It may be with specific, direct competitors or it may be with the way customers have been doing things for a long time. When identifying the competition, identify who else is providing services to solve the same problem the business seeks to address.  What are the business’ advantages over these competitors? How will the company’s voice be heard over the noise of competitors? Sometimes a business plan includes a matrix of features and compares how each business offers or does not offer those features. This section reflects how the company’s solution is different and better suited for the identified target market compared to the competition.
 
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