Practical Connection
Assignment
Case Study on the Use of Information Technology to Improve Business
Processes in an
Organization: Collaboration Tools/Enterprise Social Media
Imagine
that your
boss requested
a proposal
on how
collaboration can be improved in
your organization.
(If you prefer not to use
your current
organization as an example, you
can use
a previous
organization you
have
worked or participated in, including
volunteer organizations.) You have started
learning about enterprise social media and
other technology-assisted
collaboration tools and would like
to consider
how these technology tools can improve
and strengthen
collaboration in your organization.
Consider
the following
aspects of organizational collaboration and technology that assists
us with
collaboration in your proposal:
•
What are the
current, most common ways to
collaborate in your organization?
• Does most
of the
collaboration occur in face-to-face situations or with the
assistance of technology (such as email,
web meetings,
discussion forums, document repositories, instant messaging/chats, video
calls, and enterprise social media)?
• What
technology tools are available for
collaboration in your organization and which of these
tools are commonly used?
• Can
you envision
how collaborative
processes can be improved –
both through
process improvement and through
better use of technology?
• What
changes in work processes will
drive better
collaboration and increased efficiencies for the organization?
• Do
you think
existing collaborative technology tools you
already have available in the
organization can play a
significant part in improving collaboration?
If so,
explain how the tools can help.
If not,
explain why you think the
tools cannot
help with
improving collaboration.
• Are
there additional
technological collaboration tools your organization
can invest
in, that
can be
part of the process to improve
collaboration?
• If you could invest
in only
one additional
technological collaboration tool, what would
it be,
and
what is the value you
expect it to bring to
your organization’s
collaboration?
• What do
you expect
to be
some of
the challenges
in introducing
this new
collaborative tool and getting everyone to
incorporate it into their work
processes? How can you plan
to address
these challenges?
Create
your response
as a
proposal you will submit to
your boss.
Document the current collaborative approaches in your
organization. Provide a new strategy
that will
address current issues and aim
to provide
improvement to organizational collaboration. Explain the potential
risks as
well as
pros and
cons of
your strategy.
Format your response as an
APA paper
and include
a bibliography
with references/sources
you have
consulted in preparing your
proposal.
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