Deliverable 4 – The Patient Experience

Competency

Evaluate the role and importance of the patient experience.

Course Scenario

Chaparral Regional Hospital is a small, urban hospital of approximately 60 beds, and offers the following:

  • Emergency room services
  • Intensive care
  • Surgical care
  • Obstetrics
  • Diagnostic services
  • Some rehabilitation therapies
  • Inpatient pharmacy services
  • Geriatric services and
  • Consumer physician referral services

Recently, the CEO has been hearing complaints from both patients and staff. You have been hired to design and implement a Quality Improvement Plan to help uncover quality problems and satisfactorily resolve them.

Scenario Continued

The Public Information Officer for Chaparral Regional Hospital as contacted you requesting information for the employee newsletter. In particular, she would like you to write a short article with an accompanying infographic detailing the role and importance of the patient experience when working towards quality improvement.

Instructions

The article should address the role and importance of the patient experience in healthcare when working towards quality improvement. Both the article and the infographic should include appropriate information and graphics.

The goal of the article is to provide the reader with valuable information and enlighten them about the subject. Therefore, your article should be more persuasive than academic. In the article, you will address the role of the patient experience in healthcare and its importance. APA standards would still apply.

APA formatting for the article, and proper grammar, punctuation, and form are required.

You will highlight the major ideas from your article in the infographic. An infographic is a visual representation of ideas, and you are free to be as creative as you want when creating your infographic.

 
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Aspects Of Design Thinking

Resources: Page 109 of Managing Innovation and Entrepreneurship, Ch. 6 and the organization you selected in the Week 2 Individual Assignment

Prepare a 5-7 minute presentation of 5-7-slide Microsoft® PowerPoint® presentation using the same organization you selected in Week 2, and include the following:

  • Apply the five key elements of design thinking to analyze the organization’s effectiveness in design thinking and innovation.
  • Evaluate where the organization excels in design thinking.
  • Detail where the organization needs improvement. 
  • Make specific recommendations that the organization can undertake to improve design thinking and innovation.

Include: Resources and detailed speaker notes explaining each slide with examples

 
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Business management

Instructions

In this assignment, you will be creating a Consumer Privacy Policy for your New Shoes Company based on the insight you have gained this week regarding privacy policies and their importance to business and consumers. This policy will communicate with your potential and existing consumers how you will handle their personal information on your sites and social media accounts.

As you prepare this assignment, please be sure to include the following elements in your Privacy Policy:

  • Why you wrote the policy
  • The plan to protect consumers’ personal information
  • How you will handle consumer personal information (shared and not shared)
  • How you will update consumers regarding the policy
  • How the information attained is used
  • How the consumer can opt- out

Parameters

  • Please submit your assignment using the Privacy Policy Template 
  • Your policy should be no more than 2 to 3 pages in length
  • Accurate description and reference of all concepts and theories used in completing your submission
  • Well-organized clearly presented work (free from excessive spelling and grammatical errors).
  • Properly cited sources using APA 6th edition.
 
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Management

After reviewing Chapters 8(Value Propositions:Managing the Organization’s Offerings) chapter 9(  Developing and Launching New Offerings ) and Chapter 10(  Managing Perceived Costs ) from the textbook, post a 300-word synopsis of your understanding of the nonprofit marketing concepts. In your posting, include questions about any marketing concepts that are unclear. 

Introduction

Start your paper here. An introduction paragraph is a good idea. It should state the TOPIC of your paper and provide a roadmap for the reader.   Indent five spaces the first sentence in each paragraph.

Chapter Eight Summary

Indent first sentence in each paragraph five spaces.  Provide marketing concepts covered in this chapter.   Make sure to cite your textbook properly if you quote directly from this source.

Chapter Nine Summary

Indent first sentence in each paragraph five spaces.  Provide marketing concepts covered in this chapter.   Make sure to cite your textbook properly if you quote directly from this source.

Chapter Ten Summary

Indent first sentence in each paragraph five spaces.  Provide marketing concepts covered in this chapter.   Make sure to cite your textbook properly if you quote directly from this source.

Conclusion

Your final paragraph should provide a summary of your paper. This reminds the reader of where you took them on your road trip. It is similar to reviewing your photographs after a vacation. There should be no new information included in the conclusion.

References

APA format please – second & subsequent lines must be indented five spaces

 
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The Training Program (Fabrics, Inc.)

Presented at the end of Chapters 4, 5, 8 and 9 of the Blanchard and Thacker (2013) text, are examples of what would be done in a real situation regarding a small business that requested training (these sections can be found in the electronic text by going to the “Summary” section for each chapter and scrolling down). Review the Fabrics Inc. examples at the end of these chapters. These sections are labeled, “The Training Program (Fabrics, Inc.)”. Blanchard and Thacker (2013) have demonstrated the phases of the Training Process Model, from the needs analysis to evaluation. Notice how the phases build on one another.

Chapter 4 presents the needs analysis, the beginning of a step-by-step process for developing a training program, for this small fabrications company. Chapter 5 continues with a description of the Fabrics, Inc., training program identifying the training design. Chapter 8 provides examples of some of the training outputs, starting with the instructor’s manual and elaborates on the development and implementation steps. Finally, Chapter 9 examines the evaluation phase of the Fabrics, Inc. training.

The paper should use APA formatted headings to identify each of the following required sections:

  • Abstract
  • Background of Fabrics, Inc.
  • Needs Analysis
  • Training Design
  • Development and Implementation
  • Evaluation of Training
  • Conclusion
  • References

The paper should be 2,000 to 2,500 words in length (excluding the title, abstract, and reference page) and respond to the following prompts for each phase of the training process model:

Needs Analysis (Chapter 4)
Critique the organizational analysis conducted for Fabrics, Inc. and determine if there are other questions that should have been asked. Review the operational analysis done through the interview. Note that it was not completed. Generate some of the other questions that should be asked.

Training Design (Chapter 5)
In the design phase of Fabrics, Inc. Blanchard and Thacker (2013) only developed objectives for conflict resolution. Choose one of the other training requirements and develop three to four learning objectives. Critique the design component and identify areas that were not addressed satisfactorily.

Development and Implementation (Chapter 8)
Note that there is no discussion of Fabrics, Inc. in the development or implementation aspects of the training. List and describe additional training modules that could be developed based on the training objectives that were developed in the design phase of Fabrics, Inc.

Evaluation of Training (Chapter 9)
Evaluate the two evaluation instruments used in the Fabrics, Inc. case. Discuss how the evaluation results should be used. Be sure to address internal and external validity of the measurements.

The paper

  • Must be 2,000 to 2,500 words in length (excluding title and references pages).
  • Must be double spaced and formatted according to APA style as outlined in the Ashford Writing Center. (Links to an external site.) 
  • Must include a separate title page with the following:
    • Title of The Training Program
    • Student’s name
    • Course name and number
    • Instructor’s name
    • Date submitted
  • Must include an abstract and the required headings as noted in the prompt above.
  • Must use at least six scholarly sources in addition to the course text.
  • Must document all sources in APA style as outlined in the Ashford Writing Center.
  • Must include a separate references page that is formatted according to APA style as outlined in the Ashford Writing Center.
 
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Assignment 1.2: Conflicting Viewpoints Essay – Part II

When looking for information about a particular issue, how often do you try to resist biases toward your own point of view? This assignment asks you to engage in this aspect of critical thinking.

The assignment is divided into two (2) parts.
For Part I of the assignment (due Week 3), you read a book excerpt about critical thinking processes, reviewed the Procon.org Website in order to gather information, and engaged in prewriting to examine your thoughts.
* Remember that in the Week 2 Discussion, you examined the biases discussed in Chapter 2 of the webtext.

In Part II of the assignment (due Week 5), you will write a paper to synthesize your ideas.

Part II – Writing
Write at three (3) page paper in which you:

  1. State your position on the topic you selected for Assignment 1.1.
  2. Identify (3) three premises (reasons) from the Procon.org website that support your position and explain why you selected these specific reasons.
  3. Explain your answers to the “believing” questions about the three (3) premises opposing your position from the Procon.org website.
  4. Examine at least two (2) types of biases that you likely experienced as you evaluated the premises for and against your position.
  5. Discuss the effects of your own enculturation or group identification that may have influenced your biases.
  6. Discuss whether or not your thinking about the topic has changed after playing the “Believing Game,” even if your position on the issue has stayed the same.

The paper should follow guidelines for clear and organized writing:

  • Include an introductory paragraph and concluding paragraph.
  • Address main ideas in body paragraphs with a topic sentence and supporting sentences.
  • Adhere to standard rules of English grammar, punctuation, mechanics, and spelling.

Your assignment must follow these formatting requirements:

  • This course requires use of Strayer Writing Standards (SWS). The format is different than other Strayer University courses. Please take a moment to review the SWS documentation for details.
  • Based on the guidelines in SWS, “A well-researched assignment has at least as many sources as pages.” Since this assignment requires you to write at least 3-4 pages, you should include at least 3-4 references.

The specific course learning outcomes associated with this assignment are:

  • Identify the informal fallacies, assumptions, and biases involved in manipulative appeals and abuses of language.
  • Create written work utilizing the concepts of critical thinking.
  • Use technology and information resources to research issues in critical thinking skills and informal logic.

 
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Assignment 2: Motivation And Performance Management

For this assignment, use the same company you researched in Assignment 1.

Write a two (2) page paper in which you:

  1. Compare the difference between job satisfaction and organizational commitment. Determine which is more strongly related to performance for your selected company.
  2. Apply motivational theory and performance management principles to evaluate the company as a potential employer.
  3. Use at least three (3) quality references. Note: Wikipedia and other Websites do not quality as academic resources. 

Your assignment must follow these formatting requirements:

  • This course requires use of new Strayer Writing Standards (SWS). The format is different than other Strayer University courses. Please take a moment to review the SWS documentation for details.
  • Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow SWS or school-specific format. Check with your professor for any additional instructions.
  • Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length. 

The specific course learning outcomes associated with this assignment are:

  • Analyze motivational theories and their impact on work behavior and performance.
  • Use technology to research issues affecting organizational behavior in order to deliver assignments which are clear, concise and have proper writing mechanics.
  • Write clearly and concisely about operations management using proper writing mechanics.

I UPLOADED PREVIOUS ASSIGNMENT FOR REFERENCE. NO PLAGIARISM.

 
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Management

  1. What do you think is the greatest challenge for managers when fostering teamwork? How do you think the challenge can be overcome?
  2. Briefly discuss coaching and counseling. Provide a practical example where coaching should be used, and a practical example where counseling should be used.
  3. What are the four sources of personal power? Next, discuss how can acquire each of the four sources of personal power. Justify your position.
 
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Accounting

This activity helps students recognize the significant role accounting plays in providing financial information to management for decision making through the evaluation of financial statements. This experiential assignment requires students to use ratios to evaluate and analyze a company’s liquidity, solvency, and profitability.

Two-Rivers Inc. (TRI) manufactures a variety of consumer products. The company’s founders have run the company for thirty years and are now interested in retiring. Consequently, they are seeking a purchaser, and a group of investors is looking into the acquisition of TRI. To evaluate its financial stability, TRI was requested to provide its latest financial statements and selected financial ratios. Summary information provided by TRI is presented below.

  

  

  

Required:

a. Calculate the select financial ratios for the fiscal year Year 2. (use MS word or excel but excel is more recommended)


b. Interpret what each of these financial ratios means in terms of TRI’s financial stability and operating efficiency. 

Click the Assignment Files tab to submit your assignment.

 
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Leadership Teamwork

Imagine that you are a leadership teamwork consultant. The new manager of a company has hired you to create a new theme for the company’s teamwork training. You will be working with nine (9) other team members. 

Your client, the new manager, has always coached individual members of a team in the past, but now the manager has less time and has hired you to help with the training. The executive management believes that the purpose of coaching or training is to work with the entire team at the same time. 

You will work with the team from the beginning to define a new theme for training. Brainstorm to devise the type of theme that you would like to use for the company’s new teamwork training. Consider the manner in which you would direct the team members to develop this training and the roles that you would assign the different members of the team. 

Write a five to seven (2-3) page paper in which you:

  1. Suggest two (2) key ways in which the proposed teamwork project would affect organizational performance. 
  2. Recommend where the company should set limits on spending and on using company assets for socially responsible projects. Predict the main effect that socially responsible projects could have on the company’s overall bottom line. 
  3. Propose two (2) approaches geared toward introducing the topic of ethics or ethical behavior in the teamwork training project.
  4. Examine two (2) aspects of teamwork training that change a person into a transformational leader. Justify your response.
  5. Predict your possible reaction to a team member’s suggestion of another theme that does not relate in any way to the theme that you have proposed. Provide a rationale for your response.
  6. Use at least five (5) quality academic resources in this assignment. Note: Wikipedia does not qualify as an academic resource
 
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