Emergency Response

PLEASE ONLY RESPOND IF YOU HAVE KNOWLEDGE ABOUT EMERGENCY RESPONSE!!!

Scenario:

You are a member of the Emergency Response Crisis Management Team for ABC, Financial Inc. and the company has recently consolidated operations to one building from four separate buildings. The new building now houses 2,000 employees.

Your team has been tasked with developing a detailed emergency response plan for the new office building and you are to involve local law enforcement in onsite training and drills.

ABC Financial Inc. has had financial struggles over the last several years and the mortgage business unit may be sold to outside investors. Over 1,000 employees may be affected by the sale of the mortgage business. The Foreclosure Department has 50 employees. Within the Foreclosure Department, there is an individual by the name of John Smith. Smith has been on edge the last few months. He is a loner, does not get along with his peers or supervisor, and his performance is lacking. There are rumors that Smith has had a history of violent behavior but none appeared on his background investigation for employment with ABC. He is also known to have firearms. Management is considering terminating Smith for performance deficiencies and that, along with the pressures of the business unit closing, has put a great deal of pressure on Smith and the employees in the business unit.

The information concerning Smith is provided to the Emergency Response Crisis Team. What, if anything, should the team do concerning Smith?

Two weeks later management decides to terminate Smith from employment on Friday because of performance issues. As he is leaving Smith tells his supervisor and 4 other employees in the Foreclosure Department unit that “you have not heard the last from me”. Security escorts him from the building and deactivates his access control badge.

What does your team do with the information concerning the remarks from Smith? Think about intelligence gathering, notifications etc…

Monday morning at ABC Financial Inc. the following occurs:

(1) 8:00 am – Security is notified that an individual matching the description of Smith has entered ABC Financial Inc. with several firearms. The individual demanded and obtained an employees’ access control badge in the lobby and gained full access to the building.

• Referring to the detailed emergency response the team developed, what preparations should the company have in place to handle this situation?
• What specific plans should have been established prior to the incident?
• What are the immediate considerations?

(2) 8:02 am – What decisions and actions should you consider now that 911 has been called by Security:

• What are your concerns?
• What are your immediate actions?

(3) 8:03 am – Security notifies occupants of an armed intruder in the building:

• What factors affect the announcement’s content and delivery?
• What actions should be taken once the announcement is made?

(4) 8:05 am – Security and 911 operators are overwhelmed with phone calls from nearly 2,000 employees in the building:

• What are the key questions, concerns and actions at this point?
• Should employees shelter in place or try to evacuate?
• For those that have evacuated, management is trying to account for the employees in mustering locations in the parking lot but some employees are fleeing the area and family members are breaking through crime scene tape to assist their loved ones. How should management and law enforcement handle this situation?

Requirements:

Answer each of the questions following the time stamps

There is no min length required

Please cite your sources

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