unit 4 case study, business and finance homework help
This assignment provides you with an opportunity to explain the dynamics of teamwork, including motivation, conflict resolution, and leadership. First, read the scenario below. Scenario: The vice president (VP) of marketing has hired you as the leader whose first task involves implementing a new
process for applying customer service within the organization. The VP shares that the purpose of this initiative is to help
resolve a list of issues that are negatively infecting teamwork
: (1) morale is low, (2) employees are consistently late for
work while others leave early, (3) workers disagree on the daily workload, (4) there is no drive or enthusiasm, and (5)
above all, two employees have comp
lained about harassment.
Your team consi
sts of eight employees: three are newly hired emp
loyees, five employees are male
and three are female.
Each employee has a diverse background. Your charge is to reach the goal of improving customer service by directing the
team through the five stages of t
eam development.
After reading the scenario, write a minimum three
–
page paper by using the fol
lowing questions as guidelines:
1.
Motivation: What is the current state of motivation for employees, and what can you
do to improve their
motivation?
2.
Leadership:
What can leadership personnel do to positively impact teamwork that eventually le
ads to better
customer service?
3.
Resolving conflict: How can the employees approach resolving conflicts with one another in order to mainta
in a
positive teamwork dynamic?
BBA 3361, Professionalism in the Workplace
3
4.
Resol
ving conflict: How can the employees approach resolving conflicts with cust
omers?
5.
Teamwork: What types of activities would help the team progress through the five stages of team development?
(See page 161 in the textbook for the stages.)
Also, be sure you
r paper fulfills the following requirements:
The body of the paper consi
sts of at least three pages.
The format of your paper follows APA style. Click
here
to access the
CSU Citation Guide. A sample research
paper that has been formatted in APA style
starts on page 20 of the guide
.
Properly cite one reference (
e.g., journal
art
icle
) that you located from t
he university’s online library.
Properly ci
te two references (e.g.,
article, webpage
) that you located from reputable source
s (e.g
.,
online library or
reputable web
pages).
Properly cite
your textbook within the paper.
Finally, review your paper thoroughly to revise and correct any mistakes before submittin
g it in
Blackboard for grading.
Information about accessing the Blackboard Grading Rubric for this assignment is provided below.
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